Intagulf2723600156kx

Participant

Question

Loading Loop on Launch

Forum|Forum|2 years ago
February 23, 2024
3 replies
810 views

Acrobat just updated today to the version with the new AI Assistant tool. Now when i open any file or even just open the app i get this loading loop (shown below) that never stops. It had been like this for almost 30 minutes. I have tried multiple times but when it starts this i cannot access the settings or any do anything on Acrobat.

FYI I am on a 2023 M2 Pro MacBook Pro.

Editing PDFs is an important part of my job so if i cant get this resolved by monday.. something is going to hit the fan.

Thanks in advance

Ciaran

Crash or freeze

This topic has been closed for replies.

Community Manager

Community Manager

Hi there

++ Adding to the discussion

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html share them via any cloud storage.of your choice Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

Community Expert

Community Expert

So you should run the AcroCleaner before reinstalling:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Acrobate du PDF, InDesigner et Photoshopographe

Community Expert

Community Expert

Uninstall Acrobat, reinstall Acrobat and don't enable the A.I. tool.

Acrobate du PDF, InDesigner et Photoshopographe

Intagulf2723600156kxAuthor

Participant

Thanks for the advice, apon trying to uninstall. i got this: