login does not work as I can´t type in the "@" of my mail address

Hi there,

Hope you are doing well and sorry to hear about the trouble you’re experiencing with typing the “@” symbol while signing in.

Please try the following steps and see if that helps:

• Check your keyboard settings: Make sure the correct keyboard language and layout are selected on your device.
• Restart your device and try again — this often resolves temporary input glitches.
• Use an alternate keyboard and check.
• Try logging in through your browser (as you mentioned, it works there) — this can serve as a temporary workaround.

If the problem persists, please share your device model and OS version, and confirm whether the issue occurs in the Acrobat Reader mobile app or on desktop. Also, a small video of the steps you are taking and the issue as it occurs would be very helpful, so we can guide you better.

~Amal