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Waheed
Participant
April 10, 2026
Answered

Login issue, i was unable to login to Corporte profile hence changed the email address. Now i cannot revert back and still unable to login to Corporate Profile

  • April 10, 2026
  • 1 reply
  • 19 views

Login issue, i was unable to login to Corporate profile hence changed the email address. Now i cannot revert back and still unable to login to Corporate Profile

    Correct answer Souvik Sadhu

    Hi ​@Waheed,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat.

     

    If you are not able to login to the profile, what I would suggest is signing out of the application, by going to Menu > Help > Signing out.

     

    Once done, try clearing out the license files from your machine. They can be found here:

    %LOCALAPPDATA%\Adobe\OOBE
    %APPDATA%\Adobe\Acrobat

    Once in the location, clear all the files, and then try launching Acrobat again. 

     

    This should force Acrobat to pop-up the sign in profile window for you, and you should be able to select the profile.

     

    If this does not work, check with your organisation’s IT team, and check if the license assignments are added to your corporate profile.

     

    Let us know how it goes.

     

    Regards,

    Souvik

    1 reply

    Souvik Sadhu
    Community Manager
    Souvik SadhuCommunity ManagerCorrect answer
    Community Manager
    April 13, 2026

    Hi ​@Waheed,

     

    Hope you are doing well. Sorry for the trouble with using Acrobat.

     

    If you are not able to login to the profile, what I would suggest is signing out of the application, by going to Menu > Help > Signing out.

     

    Once done, try clearing out the license files from your machine. They can be found here:

    %LOCALAPPDATA%\Adobe\OOBE
    %APPDATA%\Adobe\Acrobat

    Once in the location, clear all the files, and then try launching Acrobat again. 

     

    This should force Acrobat to pop-up the sign in profile window for you, and you should be able to select the profile.

     

    If this does not work, check with your organisation’s IT team, and check if the license assignments are added to your corporate profile.

     

    Let us know how it goes.

     

    Regards,

    Souvik