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J
jakyasar
Participating Frequently
May 16, 2021
Question

Losing the preview pane capability

  • May 16, 2021
  • 3 replies
  • 3717 views

Hi

I use windows 10 pro and also adobe pro dc.

I love the preview pane feature in file explorer.

Somehow, the view of the pdf files is disabled inexplicably and out of nowhere even thoung preview pane is on.

This situtiation can only be fixed if I reboot the computer.

Any reason why this is happening and how can I prevent it from happening again?

Thank you

This topic has been closed for replies.

3 replies

T
ThomHayes
Participating Frequently
January 5, 2023

@edit - comment removed, not 100% certain its the same issue

AkanchhaS8194121
AkanchhaS8194121
Legend
January 5, 2023

Hi @ThomHayes 

 

Hope you are doing well.

Would you mind sharing a little bit more details about your issue? Is it something like your comments added to the PDF, or Shared PDF has been deleted?

Helps us with the Acrobat version you are working with. Also is it a specific file that was impacted or every file that had commented on it.

 

Thanks,
Akanchha

T
ThomHayes
Participating Frequently
January 5, 2023

Hi - you've replied to me on another thread about the same issue - apparently Adobe are working on the fix?

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
May 28, 2021

Such an old bug !

The easiest workaround is to install Foxit Reader. See:

- https://community.adobe.com/t5/acrobat/pdf-desktop-icon-black/m-p/11022967

&

- https://community.adobe.com/t5/acrobat/pdf-icons-on-desktop-turn-into-black-squares/m-p/9269976

 

 

Acrobate du PDF, InDesigner et Photoshopographe
ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
May 16, 2021

Can you provide a screenshot?

 

Is tgis happening every time you open a PDF file or with just one particular document?

 

When you open just the Adobe Acrobat program (no documents), do you also get the same issue?

 

If Acrobat was working fine before, can you tell if this started happening after the last update of May 2021?

 

And what happens if you click Help --->>> Repair Installation?

J
jakyasarAuthor
Participating Frequently
May 16, 2021

Could not reply directly to your email so here are the responses in red. Your email that I responses to bounced back.

 

Can you provide a screenshot? I cannot as there is nothing to provide. You can see the list of the files. You can open them but you cannot preview them – as I stated before this happen every so often but happens. Just stops the preview of the pdf files

 

Is tgis happening every time you open a PDF file or with just one particular document? Neither. It works for a while and then suddenly it stops out of blue showing the preview – again nothing changes. I am in the same folder in file explorer and suddenly the preview is gone.

 

When you open just the Adobe Acrobat program (no documents), do you also get the same issue? Not sure what you mean here. I just preview i.e. click on the file name in file explorer to preview what is in the pdf file without opening it.

 

If Acrobat was working fine before, can you tell if this started happening after the last update of May 2021? It was happening long before the update, just decided to ask if any solution

 

And what happens if you click Help --->>> Repair Installation? Do not know what this is and I do not believe it is a repair issue.

J
jakyasarAuthor
Participating Frequently
May 27, 2021

No responses yet nor any issues resolved.

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