Skip to main content
C
ch_9909
Participant
August 15, 2025
Question

lost all my comments / highlights / strikethrough (4 days of work) - Document Cloud

  • August 15, 2025
  • 1 reply
  • 362 views

I need help restoring comments (4 days of work) that disappeared in the Acrobat web app.

 

  • I added many comments only in the web browser (Acrobat online storage). I made sure it was auto-saved.

  • In the file list it shows Last modified: Aug 14, 5:18 AM (JST), but the file’s Properties show Last modified: Aug 10 (KST).

<file list>

<file properties>

  • Now all of my comments made after August 10 are gone. I didn’t intentionally revert or delete anything.

  • I tried to look for version history but the file does not show Version History or View Details.

 

This is the document I NEED to submit early next week and this happens...please can anyone help how I can restore the comments made until yesterday?

 

1 reply

T
Tariq Dar
Legend
August 15, 2025

Hi @ch_9909, 

 

Thanks for reaching out. 
If you download the file from Acrobat Web and open in Reader or Acrobat, do you see comments? Have you tried different computer and different browsers?

 

In the meantime, i will try to discuss this internally. 

 


Best regards,
Tariq | Adobe Community Team

C
ch_9909Author
Participant
August 16, 2025
Hi Tariq, thank you for the response. I truly appreciate that you can
investigate and support my situation.
I tried with Chrome and Edge browser and downloaded the file but still
couldn't see the comments.
Really appreciate your kind support and looking forward to hearing back
from you as soon as possible.
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices