Lost hours of work on Adobe Acrobat Online

We are truly sorry to hear about the time and effort you lost while working on Adobe Acrobat Online.

Spending hours adding comments only to lose them is incredibly frustrating, and we completely understand how disruptive this can be.

Your feedback is important because it highlights a critical issue that can impact productivity. We appreciate you sharing the details. It helps us identify areas where the experience needs improvement.

To assist us in identifying the root cause of the issue, could you answer the following questions:

• Which application and version are you using (e.g., Adobe Acrobat Online, desktop, Chrome)?
• Are you logged in with an Adobe account or using a guest session?
• Which browser and version are you using? Have you tried another browser?
• Was your internet connection stable during the session?
• Did you notice any error messages or warnings while saving or downloading? Other than loading.
• Did it happen today or during the AWS outage, a couple of days ago?
• How were you adding comments—sticky notes, highlights, or text annotations?
• Did you save periodically or rely on autosave?
• Did you attempt to download before finishing all edits, or only at the end?
• Did you refresh or close the tab at any point before saving?
• What was the size and type of the PDF (scanned image, text-based, form)?
• Was the file uploaded from local storage or cloud (e.g., OneDrive, Google Drive)?
• Did you notice any lag or freezing while editing?

Suggestions

• For now, to avoid similar issues, we recommend using the desktop version of Adobe Acrobat or saving work periodically.
• If you prefer online tools, consider downloading the file after every few edits to ensure changes are preserved.

 If you still have access to the original file and if that was uploaded to Adobe Cloud storage, please share the link to the document. That will help us investigate the issue. 

Best regards,
Tariq | Adobe Community Team