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November 9, 2017
Answered

Lost in Transfer?

  • November 9, 2017
  • 1 reply
  • 777 views

I have this document I have been working on. It's a Google doc. Only, the client does not use Google docs.

So I transfer the original document to PDF. Only now I find that once the file is larger than a certain size, the images start disappearing from the last several pages in the transfer.

This leaves me with the undesirable option of chopping the document up into parts in separate files. Which breaks the page number continuity, and more importantly, means that the LINKS between table of contents and internal page/section references no longer work, since the pages linked to are no longer there.

I have also tried converting it to MS Word, which is... okay-ish... but the formating is a bit off.

Does anyone have any ideas??

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Correct answer Dov Isaacs

Great. The conversion to PDF in Google Docs is performed by Google software, not any Adobe product. You should contact Google Technical Support for assistance with this issue.

          - Dov

1 reply

Dov Isaacs
Legend
November 9, 2017

Without giving us more information of how you “transfer the original document to PDF” including what software you were using, there is not much advice we can provide.

However, be aware that PDF is really not an editable document file format, but rather, a final form document file format. Unless fully-tagged, a PDF file has none of the context of the original document file. By definition, the process of going from let's say a Word document to PDF and back to Word, i.e., round-tripping, is potentially a very lossy process.

Best advice without knowing more about your exact workflow and products is to use PDF only when you are done with editing, not as a transfer or intermediate format!

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
November 9, 2017

I'll be happy to give you all the information I have...

In Google Docs I simply download the file as a PDF document.

Then when I open the PDF converted file, the images from about halfway or so through the document on have not transferred. They are not there.

If I delete half or 2/3 of the content (from a copy of the document), and then convert that portion to PDF, all the images in that segment remain.

I am not trying to edit the PDF, and I am not trying to reconvert the PDF back into Google Docs. I just want the PDF version to retain all the material in conversion.

Is there anything else it would help to know?

Dov Isaacs
Dov IsaacsCorrect answer
Legend
November 9, 2017

Great. The conversion to PDF in Google Docs is performed by Google software, not any Adobe product. You should contact Google Technical Support for assistance with this issue.

          - Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)