Lost Product key

Question

I recently replaced my MAC that died with a new one.  I transferred all the programs using Time Machine.  I guess the product key did not transfer because when I try to open Acrobat Pro XI it is asking for the product key.  I can't find a record of the product key in my files.  Is is possible to recover the key from the old hard drive?

kglad · Answer

yes (see 2. below). but never transfer adobe products. properly install them using the installation file(s).

you have 3 ways to recover a serial number that you once had:

1. you can check your account (if you purchased from or registered with adobe), https://accounts.adobe.com

2. if your adobe program is installed on another computer you can recover its serial number from that computer, (win:) http://www.belarc.com/free_download.html, (mac:) https://mac-product-key-finder.com/

3. http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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