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toddr14813053
Inspiring
August 2, 2021
Question

Mac issue with spawned pages - Fields not showing

  • August 2, 2021
  • 3 replies
  • 675 views

Hello,

 

I have a template that, upon choosing from several drop down lists, certain pages spawn and others are deleted. This form works perfectly on a Windows based machine, but when you make the same choices on the Mac version of Acrobat Pro DC, the pages spawn but they are completely blank. If you then open the Prepare Form section of Acrobat after the blank pages spawn, you can see black and white boxes where the fields should be, but you can't access the fields (see pic). I'm wondering if it has something to do with the deletePages code I used to remove the pages I no longer want, but I'm not positive on that. Here are snippets of the spawning code and the deleting pages code. 

 

SPAWN

else if (event.value == "Small Size") {

     if ( Drop2 == "Small Size" && Drop3 == "Small Size") {

     

     var expTplt1 = getTemplate("1K1-2");

     expTplt1.spawn(numPages,false,false);

     

     var expTplt2 = getTemplate("1K1-3");

     expTplt2.spawn(numPages,false,false);

     

     var expTplt3 = getTemplate("1K1-4");

     expTplt3.spawn(numPages,false,false);

this.pageNum = 1; }

 

DELETE

if (this.numPages == 4) {

this.deletePages({nStart: 1, nEnd: 3}); }

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    3 replies

    try67
    Community Expert
    Community Expert
    August 2, 2021

    Did you at any point open the file using Apple Preview?

    toddr14813053
    Inspiring
    August 2, 2021

    No, I have never used Preview. I don't really like that app. I use Acrobat only.

    Nancy OShea
    Community Expert
    Community Expert
    August 2, 2021

    [Moderator moved from Using the Community (forums) to Acrobat DC.]

     

    Which app and version are you using to view the PDF on Mac?

     

    Nancy O'Shea— Product User & Community Expert
    toddr14813053
    Inspiring
    August 2, 2021

    I'm using Acrobat Pro DC version 2021.005.20058 for all my PDFs.

     

    I try to always keep everything up-to-date. This problem has been happening across several different updates/versions of both Mac OS and Acrobat so I don't think it's a software issue. The form just doesn't seem to like Macs.

    toddr14813053
    Inspiring
    August 2, 2021

    One more thing, I have also tried hiding the pages I do or do not want, but I can get them to become visible, but I can't get the ones I don't want to hide. So that's another frustration.