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Greg5C4E
Participant
January 13, 2021
Question

MAC Log In Issues

  • January 13, 2021
  • 1 reply
  • 605 views

My job provided me an Adobe account. When I log this account into my MAC, it doesn't grant me my full rights to Adobe and says my trial has ended. But when I log into my personal PC and work PC, I have full access. Any suggestions why this is happening? I can't contact support because we need to reach out to our adminstration support who created the account. 

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
January 14, 2021

Hi Greg,

 

Hope you are doing well and sorry for the trouble. As described, you are getting the error 'Trial ended' when you login to your Mac. However, its working fine when you log on your personal and work PC.

 

Please test your connection with Adobe servers when working on Mac an try to reset the host file. Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file can affect your computer's ability to connect to Adobe's activation servers.

For more information please check the help page: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

If it still doesn't work, please get in touch with your IT admin for more information.

 

Hope this will help

 

Regards

Amal

G
Greg5C4EAuthor
Participant
January 21, 2021

The problem is I have access to Adobe "Standard" . And Mac doesn't provide the "Standard" software. So it will not work in my Mac. Adobe should definelty look into fixing this issue. Not fair for paying users. 

Amal.
Amal.
Legend
January 26, 2021

Hi there

 

Thank you for sharing the information. As mentioned you have Adobe Acrobat Standard DC, this is the product limitation as it is only compatible with Windows OS.

 

For more information about product requirements please check the help page: https://helpx.adobe.com/acrobat/system-requirements.html

 

Hope this information will help.

 

Regards

Amal

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