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davidf79960777
Participant
January 19, 2023
Answered

MAc Monterey AdobeAcrobat crash

  • January 19, 2023
  • 3 replies
  • 1036 views

New user to Adobe Pro.   App crashes evrytime making it unusable.

Translated Report (Full Report Below)
-------------------------------------

Incident Identifier: 7375E9F4-9205-41DE-9D96-6EF365A9434D
CrashReporter Key: 4D23B9BC-F3D2-81B0-1B51-42FF4639CD1C
Hardware Model: MacBookPro13,2
Process: AdobeAcrobat [17522]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 19.012.20034 (19.012.20034)
Code Type: X86-64 (Native)
Role: Default
Parent Process: launchd [1]
Coalition: com.adobe.Acrobat.Pro [16139]

Date/Time: 2023-01-19 08:53:16.5065 -0600
Launch Time: 2023-01-19 08:53:16.3956 -0600
OS Version: macOS 12.6.2 (21G320)
Release Type: User
Report Version: 104

Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid))
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: CODESIGNING 1

Highlighted by Thread: 0

Backtrace not available

No thread state (register information) available

Binary Images:
Binary images description not available

Error Formulating Crash Report:
_dyld_process_info_create failed with 6
dyld_process_snapshot_get_shared_cache failed
Failed to create CSSymbolicatorRef - corpse still valid ¯\_(ツ)_/¯
thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port
thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

 

 

    This topic has been closed for replies.
    Correct answer Test Screen Name

    Exactly where did you download the app? It looks too old for Monterey. 

    3 replies

    Test Screen NameCorrect answer
    Legend
    January 19, 2023

    Exactly where did you download the app? It looks too old for Monterey. 

    kglad
    Community Expert
    Community Expert
    January 19, 2023

    reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Peru Bob
    Community Expert
    Community Expert
    January 19, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Acrobat forum so that proper help can be offered.