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Participating Frequently
November 29, 2021
Question

Mac OS Big Sur and Adobe Acrobat Pro - Maxed Out Memory

  • November 29, 2021
  • 3 replies
  • 1704 views

Hello,

We have uninstalled/reinstalled/rebooted/new user account.

We freshly installed from usb media Big Sur 3 months ago.

After rebooting, about 15minutes into working with some PDF documents, everything starts locking up and memory full messages begin to popup. Rebooting or force quiting adobe allows the system to resume working for a while.

 

Looking for advice on how to resolve. See attached Screenshot. I am willing and able to perform any additional diagnostics or data collection - no task is too daunting. I am also willing to read similar requests- so post away! (I did google and search for Big Sur adobe acrobat ram and memory issues)

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3 replies

Participating Frequently
December 2, 2021
Screen_Shot_2021-12-02_at_9-27-39_AM.png
Participating Frequently
December 1, 2021

try67
Community Expert
Community Expert
December 2, 2021

What's your exact version of Acrobat?

Participating Frequently
December 2, 2021

see above screenshot

Participating Frequently
November 29, 2021

I have received a direct private message from a Steve Lineham indicating I should reach out to Adobe's support team at [spammer's email address removed by moderator] ... Really!? OUTLOOK.COM ?! 

Adobe... I hope you see this.

 

Participant
November 29, 2021

i suggested you [Deleted fake email address by moderator] i found this somewhere and i tried to help people but yeah it's fake.

Participating Frequently
November 29, 2021

It was the private message that made me wary. Posting it publicly is a acceptable attempt at helping. "Hey, I found this direct method of contact to Adobe - perhaps you will get more traction messaging them directly on a specific technical problem like you posted." Looks like a legit attempt to share information. But when its messaged privately, it is a great example of a scammer - phishing for fools - Once I email that, they will be all too quick to jump into the system via a remote software and "help" for 500$ to unlock my computer because they Crypto'd it or just locked me out or try to scare me into thinking I have a virus and need their "security tools and cleaning service" for 500+$. Seen it 100 different ways... saw this coming a mile away.

 

You posting a response is a really good idea to prove your not a scammer and likely a saving move on your part as I had made adobe aware promptly after receiving your message.

 

To confirm - I do NOT suspect you as a scammer (Steve Lineham), and acknowledge you were trying to help and not phishing for victims. Thank you for trying to help - and I encourage you to not give up trying to help others (just not with that email ;P)

 

Blake