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Participating Frequently
November 29, 2021
Question

Mac OS Big Sur and Adobe Acrobat Pro - Maxed Out Memory

  • November 29, 2021
  • 3 replies
  • 1704 views

Hello,

We have uninstalled/reinstalled/rebooted/new user account.

We freshly installed from usb media Big Sur 3 months ago.

After rebooting, about 15minutes into working with some PDF documents, everything starts locking up and memory full messages begin to popup. Rebooting or force quiting adobe allows the system to resume working for a while.

 

Looking for advice on how to resolve. See attached Screenshot. I am willing and able to perform any additional diagnostics or data collection - no task is too daunting. I am also willing to read similar requests- so post away! (I did google and search for Big Sur adobe acrobat ram and memory issues)

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3 replies

Participating Frequently
December 2, 2021
Screen_Shot_2021-12-02_at_9-27-39_AM.png
Participating Frequently
December 1, 2021

try67
Community Expert
Community Expert
December 2, 2021

What's your exact version of Acrobat?

Participating Frequently
December 2, 2021

see above screenshot

Participating Frequently
November 29, 2021

I have received a direct private message from a Steve Lineham indicating I should reach out to Adobe's support team at [spammer's email address removed by moderator] ... Really!? OUTLOOK.COM ?! 

Adobe... I hope you see this.

 

jane-e
Community Expert
Community Expert
December 2, 2021

 

 


@BlakeThoennes wrote:

I have received a direct private message ... 

Adobe... I hope you see this.


 

Hi @BlakeThoennes 

 

If someone sends you a PM that you think is spam, click the ellipses to the right of their name, then click "Report as Inappropriate". Adobe Staff can then look at the PM and make a decision. Forum volunteers cannot do this.

Jane