Skip to main content
tree leaves
tree leaves
Inspiring
July 30, 2026
Answered

Mac users to disable the “Share text to WhatsApp” prompt when selecting text:

  • July 30, 2026
  • 29 replies
  • 665 views

Please provide more detailed instructions for Mac users to disable the “Share text to WhatsApp” prompt when selecting text:

“Share text to WhatsApp” prompt appearing in “quick actions” when selecting text

I want to keep using quick actions when selecting text; I only want to remove the WhatsApp prompt from the available quick actions.

I'm using Acrobat Pro in "Classic" View mode.
Version 2026.001.21745 | Unified App | Licenses: Acrobat Pro
MacOS 15.7.7

I've disabled "Show 'Send to WhatsApp' shortcut" in Settings > General :

Acrobat Pro Settings > General. “Show Send to Whatsapp” option is disabled.

I tried editing “~/Library/Preferences/com.adobe.Acrobat.Pro.plist” using the free Prefs Editor app: https://apps.tempel.org/PrefsEditor/ 

All keys containing “WhatsApp” in com.adobe.Acrobat.Pro.plist

There's no value or key containing "EnableThirdPartyWhatsappShare", however there are keys that contain "WhatsApp". I set both of the following values to "NO"
WhatsAppShareShortcutEnabled > Item 1: NO
ShareToWhatsAppCardEnabled > Item 1: NO
This didn't have any effect.

Please provide the exact key and value to change.

I'd appreciate any help to remove this distraction. 

Thank you

      Correct answer tree leaves

      Hi ​@Amal Jaiswal 

      The steps you suggested worked for me but I had to rename the .plist attached to your message.

      I renamed the attached file, com.adobe.Acrobat.Pro (3).plist, to com.adobe.Acrobat.Pro.plist then moved it to /Library/Preferences/.

      I now have two com.adobe.Acrobat.Pro.plist files:

      1. ~/Library/Preferences/com.adobe.Acrobat.Pro.plist : The property list generated by Acrobat and modified every time Acrobat runs.

      2. /Library/Preferences/com.adobe.Acrobat.Pro.plist : The renamed property list attached in your reply.

      Is this configuration with two different com.adobe.Acrobat.Pro.plist files correct?

      Is this the final fix for this issue?

      Please attach a correctly named .plist file to avoid confusion for other users.

       

      Thank you

      29 replies

      israel.barro
      Participant
      September 9, 2026

      How thought it was a good idea? Remove this feature RIGHT NOW! 

        Amal Jaiswal
        Community Manager
        Amal JaiswalCommunity Manager
        Community Manager
        September 11, 2026

        Hi ​@israel.barro 

        Hope you are doing well and thanks for reaching out. Our development team is working on this issue and shared some steps as follows:

        Steps:
        1. Make sure no Acrobat processes are running in the activity monitor, if yes, please close all the Acrobat reated processes.
        2. Make sure you're on build 26.2.21869.0.
        3. Open Go → Go to Folder
        4. Navigate to /Library/Preferences
        5. Download the attached .plist file and drag it into this location, replacing the existing file. 
          Note: Please do not use the “ ~ ” icon before /Library/Preferences 
        6. Once done, please reboot the application and your device and check whether this resolves the issue.

         

        ~Amal

          tree leaves
          tree leavesAuthorCorrect answer
          Inspiring
          September 14, 2026

          Hi ​@Amal Jaiswal 

          The steps you suggested worked for me but I had to rename the .plist attached to your message.

          I renamed the attached file, com.adobe.Acrobat.Pro (3).plist, to com.adobe.Acrobat.Pro.plist then moved it to /Library/Preferences/.

          I now have two com.adobe.Acrobat.Pro.plist files:

          1. ~/Library/Preferences/com.adobe.Acrobat.Pro.plist : The property list generated by Acrobat and modified every time Acrobat runs.

          2. /Library/Preferences/com.adobe.Acrobat.Pro.plist : The renamed property list attached in your reply.

          Is this configuration with two different com.adobe.Acrobat.Pro.plist files correct?

          Is this the final fix for this issue?

          Please attach a correctly named .plist file to avoid confusion for other users.

           

          Thank you

          troyjack
          troyjack
          Inspiring
          September 2, 2026

           @Anand Sri Bhattacharya @Meenakshi0101 
          Is there a user-friendly method to do this? I’m not a programmer and none of your instructions make any sense. My Mac only opens plist files into a Text Edit document of gibberish. Are common users expected to “hack” into our desktop software now, in order to change a simple setting?

          Can you PLEASE just add a selection in the preferences to simply DISABLE this popup?

            Anand Sri Bhattacharya
            Community Manager
            Anand Sri BhattacharyaCommunity Manager
            Community Manager
            September 2, 2026

            Hello ​@troyjack 

             

            I am sorry for the trouble. We’ll check with the product team and will get back to you.

             

            Thanks,

            Anand Sri.

            Amal Jaiswal
            Community Manager
            Amal JaiswalCommunity Manager
            Community Manager
            September 8, 2026

            ​@troyjack Hope you are doing well. I have sent you an email for a small MS teams session with our development team. Please check and share your availability. 

            Looking forward to meet you on teams session.

            ~Amal

            Chesser1408
            Chesser1408
            Participant
            August 3, 2026

            Please provide the solution to Windows users as well.

            The WhatsApp button is not a necessary feature. They made it so big in a way you keep hitting it

              Amal Jaiswal
              Community Manager
              Amal JaiswalCommunity Manager
              Community Manager
              August 3, 2026

              Hi @Chesser1408 


              Hope you are doing well, and thanks for reaching out. Please try updating the Acrobat application to the latest 26.001.21771 Planned update, Aug 01, 2026 release, and reboot the computer once done, and see if that helps.


              Let us know if you still experience the issue


              ~Amal

              tree leaves
              tree leavesAuthor
              Inspiring
              August 3, 2026

              The update hasn’t resolved the issue.

              My Acrobat auto updated to 26.001.21771. I restarted my Mac. The quick action pop-up appears like this when selecting text:

              Then if I move the cursor to the pop-up, the full “Share text to WhatsApp” prompt appears:

              Please give users the option to fully disable WhatsApp integration in the settings. This is extremely distracting. 

                Meenakshi Negi
                Community Manager
                Meenakshi NegiCommunity Manager
                Community Manager
                July 30, 2026

                Hi tree leaves,


                Thank you for reaching out, and sharing the screenshots.

                Please allow us some time to check in with the team, and we will get back to you with more information soon.

                We appreciate your patience in the meantime.


                Thanks,

                Meenakshi

                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices