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Participant
Nov 5, 2026 11:58 PM UTC
Question

macOS: safe removal/reinstall when Acrobat and bundled uninstaller fail code-signature verification

I am assisting the Mac owner with permission. We need an official, supported way to remove or reinstall Acrobat while preserving saved PDFs and keeping macOS security protections enabled.

 

The installed Acrobat app reports version 26.003.22075, bundle ID com.adobe.Acrobat.Pro. Read-only code-signature verification of Acrobat.app and its bundled Acrobat Uninstaller.app reported:

 

invalid signature (code or signature have been modified)

In architecture: arm64

 

The cause is unknown. The exact verification command and exit status were not retained, so this should not be taken as a malware diagnosis. Neither failing app has been run as part of this recovery attempt.

 

The normal Adobe macOS removal instructions require the bundled uninstaller, which is the component we cannot verify. The Acrobat Cleaner documentation says it is not an uninstaller and assumes a prior uninstall, so its suitability here is unclear.

 

Is there an official Adobe-signed standalone replacement uninstaller, or a documented procedure for this situation? What read-only checks should be performed first, and is a restart mandatory? We cannot restart immediately and do not want to disable Gatekeeper or bypass signature checks.

 

Please link the applicable official procedure and distinguish verified steps from possible workarounds. We are seeking free support, not a trial or subscription. No files or personal information are attached.

    4 replies

    Participant
    Nov 6, 2026 8:41 PM UTC

    Thank you for the suggestions. Both Acrobat and its bundled uninstaller failed code-signature verification. Creative Cloud Desktop was not found in the standard application locations on this Mac. The Mac instructions for Acrobat Cleaner say to run the product uninstaller first.

     

    Is there an official Adobe-signed replacement uninstaller, or a supported removal/reinstall procedure for this situation that does not require running the failing uninstaller or bypassing macOS security checks? Please link the applicable procedure.

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    Karl Heinz  Kremer
    Community Expert
    Community Expert
    Nov 6, 2026 9:09 PM UTC

    If you cannot run the uninstaller, just run the Cleaner. My usual process in those situations is to run the cleaner, install the application again and then uninstall using the uninstaller. This should get rid of anything that was left in a flaky state. And then run the installer again to hopefully end up with a working setup. 

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    justlearn
    Community Expert
    Community Expert
    Nov 6, 2026 10:19 AM UTC

    ​@Beauteous_helper4c81 I would uninstall Acrobat from Creative Cloud Desktop App:
     


    Once that is done, use the Adobe Cleaner Tool as suggested by ​@Karl Heinz Kremer to fix common issues, such as removing outdated Adobe software, cleaning corrupt files, and repairing host files for Adobe server connectivity.

    After it removes it, empty the trash can or recycle bin as well. Delete any previous download installers. Empty that trash can or recycle bin as well.

    Okay, now go back to Creative Cloud Desktop App to install Acrobat:
     

     

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    m
    Karl Heinz  Kremer
    Community Expert
    Community Expert
    Nov 6, 2026 1:01 AM UTC