Made Templates missing

Question

On my laptop i can see and email the templates i have saved. I used to be able to do it from my iphone using the acrobat adobe.com link documents. Then i selected documents, all, templates, use template then i put in the email and sent. Now I cannot find the templates listed anywhere.

Meenakshi_Negi · Answer

Hi Old West Special Trails,

Thank you for reaching out, and sorry about the delay in response.

As you use the iPhone to access the Adobe Acrobat Online account, please ensure you sign in using the same email address used when using the desktop. Do not use any other option suggested when signing in via iPhone.

That might be one reason the template does not appear.

If that is not the case, share the screen recording with us of the workflow.

You may refer to the information about creating templates on Acrobat Online account: https://helpx.adobe.com/document-cloud/help/create-template.html. Check if that helps.

Thanks,

Meenakshi

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