Participant

Question

Mail Merge not working

Forum|Forum|9 years ago
June 16, 2017
7 replies
5166 views

Hello - My Adobe Pro merge to PDF and email function is not working. I've followed all the right steps and i get the error message "PDF mail merge error"

I'm not sure where the error is because everything else is working properly. I have the word doc template that imported the data from my excel file. All left to do is merge to PDF to email and send. Any thoughts on what is the issue and how to fix? No one I ask seems to know...

General troubleshooting

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R

ricardog17212156

Participant

I am also facing a mail merge error. Apparently the devs are working on fixing it. BUG :ADC-4418980

Amal.

Legend

Hi there

Sorry to keep you waiting.

Our engineering team is working on the fix. It will be available with the future updates.

Stay tuned for more information.

~Amal

P

Pam35318661mhux

Participant

Do you know when the updates will happen? I just tried it yesterday, and it still doesn't work.

L

Lorellye29389464jd3m

Participant

I was having this problem, and we figured out it was because we had an invalid character in the file title. They include: @ $ % & \ / : * ?

Once we took the colon out, it merged and created the pdf just fine.

try67

Community Expert

I would try running a Repair Installation from the Help menu of Acrobat...

Alternatively, you can perform the mail merge using a script, like this one I've developed: Custom-made Adobe Scripts: Acrobat -- Mail Merge and Email

try67

Community Expert

Acrobat version? Office version? OS version?

annabellec3602265Author

Participant

Adobe Acrobat Professional 12.1

Windows 10

Office 2016

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