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ChadPreslar
Inspiring
May 6, 2024
Question

Mailto not working for New Outlook

  • May 6, 2024
  • 2 replies
  • 2730 views

clicking a mailto in Acrobat will always open the outlook classic because the acrobat app does not see new outlook as a default mail app in preferences. 

 

Can we get this fixed?

    2 replies

    D
    defaultjrhx2dc50p54
    Participating Frequently
    May 22, 2026

    I had a user who used the “Send by Email” button in the top right corner for two months straight, thinking it had sent them as it opened a new mail message with the PDF attached, but since she uses New Outlook (Outlook for Windows), these emails sat in the outbox in Classic Outlook until I opened it as part of my troubleshooting….and found them starting to send.   The fact that neither Adobe nor Microsoft can get their respective crappy software to work together, after 2+ years of New Outlook being released, is surprising….or is it not at this point?

    Amal.
    Amal.
    Legend
    May 29, 2024

    Hi there

     

    Hope you are doing well and thanks for reaching out.

     

    Please go through the help page https://adobe.ly/4bX9qVl and see if that works for you.

     

    You may also go to  Preferences (ctrl,cmd+K)> Email Account > Add Account and then enter the new email address and select the new email and Click on 'Make Default' and see if that helps.

     

    ~Amal

    C
    ChadPreslarAuthor
    Inspiring
    May 29, 2024

    Hello Amal, 

    Thanks for trying to help. The issue is here that Acrobat does not recognize the New Outlook App from the Microsoft Store as installed. It only sees the installed client version of Outlook that is packaged with M365. This probably has something to do with the way the app is installed, but it is still an Adobe issue, not Microsoft. 

     

      T
      Travis31414099flj4
      Participant
      May 31, 2024

      I am also having this issue. When clicking the submit form button it opens with the old Outlook application and not the new. There is no option to select Outlook (New) in Adobe settings. It doesnt recognize the app.

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