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matthewy97488796
Participant
April 20, 2016
Question

Mailto Protocol opening Chrome but set to open Outlook 2016

  • April 20, 2016
  • 12 replies
  • 18391 views

I recently installed Adobe Acrobat on my new computer with Windows 10 and Outlook 2016.  I have my preferences set in Adobe and Windows so that the Mailto protocol uses Outlook.  When I click an email link in a PDF to open Outlook, Chrome opens instead.

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Test Screen Name
Legend
April 21, 2016

In which app are you viewing the PDF? Chrome? IE? Or Reader itself?

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
April 20, 2016

Hi Matthew Yahyapour,

Could you please let us know the acrobat version you have ?

Also try to reset the preferences : How to reset Preference settings in Acrobat.

Also navigate and click on to the "mail" icon on the tool bar and select "Attach to email" and select the option "Default email application(Microsoft outlook)" and select the check box which reads "Remember my choice".

Let us know if this helps.

Regards

Sarojini

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