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A
Alastair L
Inspiring
July 16, 2024
Answered

major bug on macOS Acrobat — document files flashing on and off and about 30 Hz.

  • July 16, 2024
  • 3 replies
  • 1057 views

Adobe Acrobat version 2024.002.20893 macOS, according to Get Info in Finder and Acrobat menu > About Acrobat.
(note to adobe devs, allow text copy from the About Acrobat window!)

In the Creative Cloud Application it says that its Acrobat version 24.1 
(note to Adobe please be consistent in your versioning information, it's quite pathetic that this is inconsistent TBF, but a reflect of the lowering standards at Adobe this decade and the falling attention to detail and bugs in general)
When I open various PDFs (the one in the video was made by someone else from powerpoint slides) they start flashing either immmediately or after scrolling through a few pages or after attempting to add some notes to them.

I've tried a ten or so other PDF files reflecting various source material and most exhibit the same problem. The only one that hasn't so far is a text book publication PDF, perhaps it was exported using a print PDF standard so is immune from this bug? The sample data is too sample to draw hard and fast conclusions from, I'd need to open and scroll/edit 100 files to get any level of accuracy.

A video is linked below, is anybody else seeing this bug?

If it's not one bug it's some other with Adobe these days, my workday is constantly being interupted with unrealible software issues thatnks to Adobe. And all they seem to care about is ramming multi-cloloured AI buttons, popups and features down my throat.

    This topic has been closed for replies.
    Correct answer Alastair L

    I uninstalled, used the Acrobat cleaner application and reinstalled from a Acrobat using a downloaded DMG file that Support statff directed me to and this fixed this and issues I was having with the Pan (hand) and Selction (Arrow) tools. 

    I couldn' find the tech supportṯ telephone number on the Adobe Support pages, It's like they are hiding it today. I had it stored in my phone from using it so much in the past when I was a daily driver of most of the CC suite. They got this sorted, in my experience that's the step to take, Discussion forums dont offer much on bugs like this.

    3 replies

    A
    Alastair LAuthorCorrect answer
    Inspiring
    July 31, 2024

    I uninstalled, used the Acrobat cleaner application and reinstalled from a Acrobat using a downloaded DMG file that Support statff directed me to and this fixed this and issues I was having with the Pan (hand) and Selction (Arrow) tools. 

    I couldn' find the tech supportṯ telephone number on the Adobe Support pages, It's like they are hiding it today. I had it stored in my phone from using it so much in the past when I was a daily driver of most of the CC suite. They got this sorted, in my experience that's the step to take, Discussion forums dont offer much on bugs like this.

    A
    Alastair LAuthor
    Inspiring
    July 16, 2024

    When I open the PDF files in Adobe Illustrator and Apple Preview and internet browsers, i see all the pages and none of the flashing.

    A
    Alastair LAuthor
    Inspiring
    July 16, 2024

    Things i tried which didn't help:

    • restarting my Mac and Acrobat.
    • creating a new PDF of same file from inside Powerpoint using "Save As…" command
    • creating a new PDF of same file from inside Acrobat using "Tools> Create PDF" and selecting the PPTX file
    • reverting Acrobat to the "Old Version"


    Note that when I open any of these problem PDF files in Apple Preview or a web broswer  I have no issues what so ever. 

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