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rendym
rendym
Participant
May 19, 2026
Question

many employees are getting an error with E-signature

  • May 19, 2026
  • 1 reply
  • 23 views

My organisation has an Adobe Pro subscription. Some users are getting an error when using the function ‘request for signature', including myself, and I am the administrator on the Adobe console. The subscription is a 3-year one which started in 2024. I have tried some of the solutions offered in the replies to similar problems, but it's still not resolved. Please assist. 

 

    1 reply

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    May 19, 2026

    Hi rendym,


    Thank you for reaching out, and sorry for the trouble caused.


    We are currently experiencing an outage, and our team is actively working on a solution. We will update you as soon as the fix is available.


    We appreciate your patience during this time.


    Thanks,

    Meenakshi

      rendym
      rendymAuthor
      Participant
      May 20, 2026

      any feedback please?

       

      T
      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      May 20, 2026

      Hi ​@rendym,

      Currently there are no outage and the issues have been resolved.
      You can check the status of Adobe services here: https://status.adobe.com/  

      Also, i check your account and seems up and running in general. 

      Could you try again and let us know what you are experiencing right now while accessing Adobe sign services. 

      ~Tariq
       

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