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rendym
rendym
Participant
May 19, 2026 4:27 PM UTC
Question

many employees are getting an error with E-signature

My organisation has an Adobe Pro subscription. Some users are getting an error when using the function ‘request for signature', including myself, and I am the administrator on the Adobe console. The subscription is a 3-year one which started in 2024. I have tried some of the solutions offered in the replies to similar problems, but it's still not resolved. Please assist. 

 

    3 replies

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 19, 2026 6:30 PM UTC

    Hi rendym,


    Thank you for reaching out, and sorry for the trouble caused.


    We are currently experiencing an outage, and our team is actively working on a solution. We will update you as soon as the fix is available.


    We appreciate your patience during this time.


    Thanks,

    Meenakshi

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      rendym
      rendymAuthor
      Participant
      May 20, 2026 8:33 AM UTC

      any feedback please?

       

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      Community Manager
      Tariq Ahmad DarCommunity Manager
      Community Manager
      May 20, 2026 12:08 PM UTC

      Hi ​@rendym,

      Currently there are no outage and the issues have been resolved.
      You can check the status of Adobe services here: https://status.adobe.com/  

      Also, i check your account and seems up and running in general. 

      Could you try again and let us know what you are experiencing right now while accessing Adobe sign services. 

      ~Tariq
       

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