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davidc69478713
Participant
April 10, 2020
Répondu

Master Collection pop-up: "Trial will expire in 32767 days”

I have been successfully using Acrobat X Pro since I purchased Master Collection CS6.   Over the last couple weeks, whenever I use Acrobat, I get a Master Collection pop-up message the saying  “Your trial will expire in 32767 days”.  I can close the message (2 steps) and continue.  I tried entering my CS6 license number, but that didn’t stop it from happening.  

How do I make this go away?

Thanks, Dave

Ce sujet a été fermé aux réponses.
Meilleure réponse par Jacalar

I originated this question / topic about a year ago.  After a few replies, and investigating this further, it was clear that ADOBE IS NO LONGER GOING TO SUPPORT ANYTHING ASSOCIATED WITH CS6 (and it's predecessors).  Over the last couple decades, I had been purchasing the CS Master Collection product religiously. 
So I've now moved on to Adobe CC as Adobe's strategic plan meant it to be. 


As a follow up, I have, after a lot of searching, seemingly found a fix.  It involves hiding the cache.db file from the programs (by renaming it) and then going through the whole deactivation / reactivation process:

 

  1. Close all Adobe Creative Suite 6 programs, including Acrobat Pro
  2. Navigate to \Program Files (x86)\Common Files\Adobe\Adobe PCD\cache
  3. rename cache.db to (e.g) "backupcache.db"
  4. Open a CS6 program (I used PhotoShop) and follow Solution 3 in this link https://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html  NOTE: keep opening and closing the product until the Help menu shows the deactivate command as active
  5. Reopen Acrobat X.   I no longer see the Trial Version pop up

 

Hope this helps somebody else going through the same issue

3 commentaires

V
visualdave2
Participant
June 23, 2020

I am having the same problem with mine.  Running it on Windows 7 and have never had a problem until a few weeks ago.  I spent hours on the phone with their India tech support office (useless), re-installed the software and went through the  process described in one of the links (de-activeate/re-activate)  but to no avail.  All the products work except for Acrobat X.  Has anyone found a solution? 

Deeply frustrated

    T
    Test Screen Name
    Legend
    June 23, 2020

    If it still runs, but with a trial message for 32767 days, I would stop there and just use it. Many people have much worse issues, and reinstalling often makes them even worse.

      F
      Flavio Bessi
      Participant
      July 9, 2020

      Hello everybody,

      I have exactly the same problem. However, accepting the state without solution from adobe is not an alternative. We all have paid (enough) for the software and adobe should deliver a solution to avoid bothering the customers.

      CEETEEVEE
      CEETEEVEE
      Participant
      May 13, 2020

      I have a legitimate version of CS 6 bought in 2013 running on Windows 7 pro and have been having issues with various CS products (PS, Illustrator, Acrobat Pro etc) for about a month. When launcing a CS6 product I would get the "End of trial version" pop up and have to go through entering the serial number and updating my adobe ID profile. I tried updating Adobe CC and uninstalling and reinstalling CS 6 but the problem persisted.

       

      What seemed to work for me was this https://helpx.adobe.com/creative-suite/kb/trial--1-launch.html.

       

      I followed the instructions then updated the relevent products using Adobe CC.

       

      I was still getting the "trial version will expire in 32767 days" pop-up for acrobat yesterday but so far today nothing.

      T
      Test Screen Name
      Legend
      May 13, 2020

      If you have CC it takes over the licensing of CS6. I can't recommend having them on the same system (even for different apps).

      try67
      Community Expert
      try67Community Expert
      Community Expert
      April 10, 2020

      Did you get it from a legitimate source?

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