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mark_5716
Participant
December 13, 2024
Question

Measure tool broken

  • December 13, 2024
  • 4 replies
  • 1977 views

When I try to change the ratio for measuring 

 "select the tool, then right-click anywhere on the PDF. It displays the following options: Change Scale Ratio and Precision"

 

This option is no longer avaliabe since my forced update yesterday (12/12/2024) afternoon. 

Please fix so I can work.

 

4 replies

T
Tariq Dar
Legend
February 3, 2025

Hi all - @h2218 @mark_5716 @Groulx @Emma_J8241 @McGheeMania 

 

This issue is now fixed with the latest version available. 
You can update the app to the latest Jan QFE release version which is 24.005.20399 for Win and 24.005.20400 for Mac. And that should fix this issue for you. 

To check for any pending updates, launch Acrobat > Help > Check For Updates.

 

To know more about released updates, please visit this: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Thank you for your continued support and patience. Please let us know how it works.

G
Groulx
Known Participant
December 18, 2024

Same issue.  This is literally crippling my workflow today.   Had same issue until I selected " 'disable New Acrobat'" in main file menu, then proper menu returned.

    McGheeMania
    McGheeMania
    Participant
    December 18, 2024

    If you search for the Measure Tool from the context menu and select it again (even if you already have it active) the correct context menu will return and allow you to change the scale ratios and all the other measurement specific options.

    Still broken but at least usable.

    McGheeMania
    McGheeMania
    Participant
    December 18, 2024

     

      McGheeMania
      McGheeMania
      Participant
      December 17, 2024

      I am having the same issue.  All I get is AI assistant and other useless suggestions.

       

        T
        Tariq Dar
        Legend
        December 13, 2024

        Hi @mark_5716,

         

        Sorry for the troubled experience. I assume you may have tried attaching screenshots with this post, and we can't see those attached, considering your message about the problem. 
        Could you please tell us what is missing at your end and what version of Acrobat is installed on the machine? https://adobe.ly/3ZVcxZN;

        Please share the details with us so we could assist you better

         


        ^TD

          E
          Emma_J8241
          Participant
          December 17, 2024

          When I select the measure tool and want to change the scale. I should be able to right click and the top options should show the change ratio, change label, properties (or any other options that relate to the measure tool)

           

           

          Now it is giving me the generic options that appear when I right click

            T
            Tariq Dar
            Legend
            December 19, 2024

            Hi @Emma_J8241 and @McGheeMania, 

            I have attached a short video video here; please check that it is working on my end. 
            When I choose the Measure tool, I left-click on my PDF page to select point one and drag to the next point; while the cross-hair pointer remains active, I right-click to open the context menu, which should show me the options. 

             

            If that is not happening at your end, let me know the best time to set up a meeting so we can discuss this on an MS Teams meeting, and we will try to triage the issue on your system. 

             

            Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively working to resolve this problem.

             

            Thank you for your patience and understanding as we work to make things right.

            ~Tariq

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