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Participant
December 10, 2020
Question

membership expired message

  • December 10, 2020
  • 2 replies
  • 195 views

Hi,

I've got a problem with Acrobat Pro. Even though I've got a running subscription, the message that my membership is expired won't disappear and the editing functions stay disabled. Signing out and in didn't work for my case. Neither did restarting the application, the whole system or fully reinstalling the program solve the issue.

Would be really great to find a solution for this problem soon.

Thanks in advance

This topic has been closed for replies.

2 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
December 10, 2020

Hi,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,

Meenakshi

Meenakshi_Negi
Meenakshi_Negi
Legend
December 10, 2020

Hi,

 

We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/

Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

 

Thanks,

Meenakshi

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