Merging files not working

Question

Hi I have been using acrobat standard annual license for the past 5 weeks with no issues, and suddenly when I go to merge pdf files it isn;t working and on my app it says I have to buy the license even though it was working fine yesterday and i have already got one. Any help would be greatly appreciated

Eric Dumas · Answer

can you confirm the exact version of your software and operating system?

Also, can you list the steps you took to create the merged pdf

Finally, can you login to your account on the Adobe website and check the status of your license. Maybe login out/Login back in of your Adobe Creative Cloud app on your computer and Acrobat itself might reconnect your license.

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