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Participant
February 28, 2018
Answered

Meta data problem while installing Acrobat Pro

  • February 28, 2018
  • 1 reply
  • 352 views

Hello

my company bought for me Acrobat Pro version. I have problem to install this program. I always get this error.

It says something like Meta data could not be loaded. Do you have any idea what may cause this problem? I have searched for this but have not encountered anyone with this error.

Thank you in advance for your help.

Best regards

Emilia

[Your post moved from Acrobat Reader to Installing, Updating, & Subscribing to Acrobat by Mod]

This topic has been closed for replies.
Correct answer kglad

uninstall all acrobat and all reader versions

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall by right clicking the exe > click 'run as administrator'.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 28, 2018

uninstall all acrobat and all reader versions

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall by right clicking the exe > click 'run as administrator'.