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quirky_self541f
September 4, 2026
Question

μg becomes mg

  • September 4, 2026
  • 1 reply
  • 19 views

using adobe acrobat add in on MS Outlook, when tried to save as PDF - micrograms symbol changes to milligrams 
first screenshot when converted to adobe pdf

second screenshot is from microsoft to pdf

i found a similar post 7 years ago but until now, no answer.

μg becomes mg | Community

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    September 4, 2026

    Hi quirky_self541f,


    Thank you for reaching out, and sorry for the trouble caused.

    As we discussed, you are converting an email or document into a PDF using the Acrobat add-in, and it seems there may be a font-related issue. To help us investigate further, could you please provide the following information:

    • Check if the fonts are embedded in the document. Open the PDF file and navigate to Menu > Properties > Fonts. Please share a screenshot of this information.

    • Share the original document that you are converting to a PDF.

    • Provide the PDF that was created so we can review it.

    • Outline the steps you took to convert the file to PDF.

    Once we have this information, we will be able to investigate the issue more thoroughly.


    Thanks,

    Meenakshi

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