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xWolfox
Participant
May 30, 2024
Question

Microsoft Print to PDF error with Adobe Acrobat Pro - 2020 installation with Windows 11

  • May 30, 2024
  • 1 reply
  • 2342 views

Hello,

I'm facing an issue with the print function of my Adobe Acrobat Pro - 2020 installation on my Windows 11 OS on a Lenovo laptop.

Any time I open an unprotected .pdf file or rather a .pdf file that can still be edited and I start the print function, it takes about 30 seconds to a minute to open the print window. However, my issue also extends to after the print window is opened. When I select Microsoft Print to PDF and click "Print" the window disappears but nothing happens. Any assistance with this is greatly appreciated.

 

Thanks,

Jon

This topic has been closed for replies.

1 reply

X
xWolfoxAuthor
Participant
June 3, 2024

Update: Currently still facing this issue. My problem has come down to an issue inside of opening the print dialogue. I am unable to open Print Properties and when clicking Print nothing happens on all available printers. I saw that there was a bug previously for this which was resolved by an Adobe Patch Update, but it seems to have come back in my version of Adobe Acrobat. I'm updated to the current version of 2020.005.30636. I've also tried to get the .msp file for the Februrary 2018 patch version and editing the registry which has not given me any resolution to the issue so far.

Amal.
Amal.
Legend
June 12, 2024

Hi there, 

 

Hope you are doing well and thanks for reaching out.

 

Please check for any pending/missing updates for printer driver and firmware and try updating it and check.

 

You may also try to remove the printer driver from the computer, reboot and reinstall it from the printer manufacturers website and see if that helps.

 

As you have the latest version of the application and the issue still occurs, please remove the application using the Acrobat cleaner tool (https://adobe.ly/4eecSNv), reboot the computer and reinstall the application using the link (https://adobe.ly/4emy2sQ)

 

Let us know how it goes.

 

~Amal

L
Licenze LCA
Participant
September 26, 2024

Hi, we have the same issue when try to print with Adobe Acrobat Pro on WIndows 11, even for new pc with fresh Adobe installation. Windows 10 instead, no problem.

With Windows 11, we tried your Cleaner tools, but with no result.

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