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Participant
April 23, 2018
Question

Microsoft Word Default Printer Issue

  • April 23, 2018
  • 1 reply
  • 4599 views

I am using MS Office 2016, my issue happens only with Word 2016. My default printer is a Brother. All system device settings are pointed to the Brother Printer. When I attempt to print a document from Word, Adobe PDF printer populates the printer option (instead of Brother).  When I change it to Brother I receive this error message:

This error can appear if a default printer has not been designated or if the application is unable to locate an existing default printer. To correct this problem, try one of the following in Microsoft Windows:

If a printer or printer settings is not available after you click the File tab, and then click Print, add a printer.

If the application cannot find an existing printer that is already installed, set the printer as the default printer.

If a default printer is installed but the application is unable to use it, uninstall the printer driver, and then install the latest version of the printer driver.

If the printer is on a print server, make sure the printer is available, the network is functioning, the server is not stalled, the printer is not out of paper, or the printer is not suspended by the administrator. Printing issues associated with a network printer are best handled by your local network administrator.

For more information about setting up and troubleshooting printer connections, see Windows Help and Support. (Click the Start button, and then click Help and Support.)

Other programs that use the same Brother printer do not have this issue.  It's just Word.

Susan

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
April 24, 2018

Hi Susan,

It seams that Word has problems assigning the print job to the Brother printer. By having that problem, it falls back to assign the first printer in the list which happens to be Adobe PDF. Be sure to ask this question in the Microsoft fora. It do not think that we can help with this here.

Abambo.

ABAMBO | Hard- and Software Engineer | Photographer