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R
rhondac67986105
Participating Frequently
March 2, 2019
Answered

Microsoft Word .docx

  • March 2, 2019
  • 4 replies
  • 7096 views

Within the past few months, I have been unable to save any document to Microsoft Word, i.e. docx. and I am missing files and photos.

I scanned an item and Adobe automatically put the document into it's format. When opening the document, a pop-up window, as seen below, shows up. And now I see this on just about every document in my MICROSOFT WORD because Adobe has changed every document in WORD to its format.  What a JOKE that the Windows button is selected.

When exploring/searching on IE or Google, and I find an article I want to read and it is a PDF, Adobe automatically downloads the article to my Micorsoft Word program. I didn't know this was happening until one day I saw dozens and dozens and dozens of downloaded Acrobat Adobe files in my Word program. NONE of which I wanted downloaded. Adobe has even changed old documents in my word program to its format. I want my Microsoft Word to work properly. I DO NOT want Acrobat taking over my computer. If I wanted your format I would change to that format. BUT, when I save a document to MICROSOFT WORD, it needs to be in the correct format; NOT your format.

SO, YOU NEED TO FIX THIS BIG PROBLEM, or tell me how to fix it.

I am using IE OS 7 64 bit on my PC, which is still being supported by Microsoft.

Thank you!

This topic has been closed for replies.
Correct answer Test Screen Name

Your problem is the exact opposite of what you describe. Far from Adobe's software taking over your DOCX files, what you have is Microsoft's software taking over your PDF files.

If you look at the screen shot you will see what we see

1. The name of the file is Maternal_Rhonda_Caywood (1).pdf. This is a PDF file, made for you to open in Adobe software not Word.

2. The message "Select the encoding..." comes from Microsoft Word. So you are trying to use Microsoft Word to open this file. Stop that and use Acrobat Reader. If you want help fixing this please follow the instructions in the earlier reply.

You also say "I scanned an item and Adobe automatically put the document into it's format." Actually, your scanner software did that. If you want it in Word format instead, please let us know the exact type of scanner we have and, although it isn't Adobe software doing it, we might be able to help you get things how you want.

4 replies

T
Test Screen Name
Legend
March 5, 2019

Ok, since you've already made up your mind what happened, and it doesn't match our view of the world, it seems to me that we can't help you unless one of us is willing to compromise.

R
rhondac67986105Author
Participating Frequently
March 5, 2019

I would like to ask you if you chose to read the email links I sent? Or did you just ignore them?    Have you ever heard of

In today's email, they have an article entitled:

Update now! Critical Adobe ColdFusion flaw now being exploited

Adobe has issued an urgent patch for a critical flaw in the ColdFusion web development platform it says is being exploited in the wild.

I am aware that this does not apply to me, however, the previous link from Sophos, the link that I sent to you yesterday does apply to me.

It isn't a matter of compromising, it is a matter of listening and checking out information that is out there in the world. Adobe, like all computer programs/platforms have problems.

If you chose not to read the links, you would not be aware of the problems others have had and are having with Adobe and pdf files.

try67
Community Expert
try67Community Expert
Community Expert
March 5, 2019

No one is saying that Adobe software doesn't have problems, but the problems you've linked to have nothing to do with what you described. And the first link has nothing to do with Adobe. It has to do with the settings of your browser...

R
rhondac67986105Author
Participating Frequently
March 5, 2019

Please check out this website: PDF files are downloading instead of displaying in web browser or opening in a new tab – APE Mobile - Help Desk   

And check out this website: https://nakedsecurity.sophos.com/2019/03/01/data-tracking-chrome-flaw-triggered-by-viewing-pdfs/?utm_source=Naked+Security+-+Sophos+List&utm_campaign=feb0259747-Naked+Security+daily+news+email&utm_medium=email&utm_term=0_31623bb782-feb0259747-454894705

This is what I stated:

"When exploring/searching on IE or Google, and I find an article I want to read and it is a PDF, Adobe automatically downloads the article to my Micorsoft Word program. I didn't know this was happening until one day I saw dozens and dozens and dozens of downloaded Acrobat Adobe files in my Word program"

Why would old WORD files that I've had in my WORD documents for years, suddenly pop-up that message.

Up until recently, I have ALWAYS been able to open pdf files in MS WORD. I sold my home and purchased another; I am not a realtor but I did all of the paperwork myself on both homes. ALL of those documents are pdf files, and I was in and out of the files every day for 3 weeks, and I didn't have to change anything to access the files.

Do you have any idea how many documents I scan?? No, you don't. Have I had any problems in the past? NO I haven't. No problems until this past weekend.

You're remarks are patronizing, and I don't need your help fixing my scanner. It is NOT the scanner, unless someone came in the middle of the night and changed the settings.

T
Test Screen NameCorrect answer
Legend
March 4, 2019

Your problem is the exact opposite of what you describe. Far from Adobe's software taking over your DOCX files, what you have is Microsoft's software taking over your PDF files.

If you look at the screen shot you will see what we see

1. The name of the file is Maternal_Rhonda_Caywood (1).pdf. This is a PDF file, made for you to open in Adobe software not Word.

2. The message "Select the encoding..." comes from Microsoft Word. So you are trying to use Microsoft Word to open this file. Stop that and use Acrobat Reader. If you want help fixing this please follow the instructions in the earlier reply.

You also say "I scanned an item and Adobe automatically put the document into it's format." Actually, your scanner software did that. If you want it in Word format instead, please let us know the exact type of scanner we have and, although it isn't Adobe software doing it, we might be able to help you get things how you want.

try67
Community Expert
try67Community Expert
Community Expert
March 4, 2019

Acrobat does not convert files on its own. The issue is more likely with the file associations, which might make it look like the files have been converted, when in fact they haven't been.

Your description of the issue and the screenshot you posted seem to be contradictory, though. Is the issue that Acrobat is used to open Word files, or that Word is used to open PDF files (as your screenshot shows)?

Either way, the solution is to change the file association. To do that right-click any such file while holding down Shift and select Open With - Choose default application. Then select the application you want to use for that file format (Acrobat for PDFs, Word for doc(x)), tick the box that says to always use the selected program for that file-type and press OK.

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