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Participant
March 23, 2020
Answered

Minus sign to update my signature and initials is greyed out

  • March 23, 2020
  • 3 replies
  • 3741 views

I am trying to update my signature and initials in Adobe because I need to draw them instead of using the typed version. However, the minus sign is greyed out and nothing happens when I click on it. 

Correct answer Chris374436023zwn

Tried the other options.....didn't work.

 

What DID work for me was to go here and delete the file on C:\ and then recreate the signature.


  1. Close Adobe
  2. Open File Explorer, get to C:\Users\<YourUserName>\AppData\Roaming\Adobe\Acrobat\DC\Security
  3. Delete the acrobat_fss_signature_ files.  I had three of them.
  4. Open a file in Adobe
  5. Click Fill & Sign
  6. Click Sign Yourself
  7. Click + and create a new signature

 

Hope this helps save someone else an hour or so of time trying these other things.  The steps above took less than two minutes.

3 replies

Chris374436023zwnCorrect answer
Participant
December 3, 2024

Tried the other options.....didn't work.

 

What DID work for me was to go here and delete the file on C:\ and then recreate the signature.


  1. Close Adobe
  2. Open File Explorer, get to C:\Users\<YourUserName>\AppData\Roaming\Adobe\Acrobat\DC\Security
  3. Delete the acrobat_fss_signature_ files.  I had three of them.
  4. Open a file in Adobe
  5. Click Fill & Sign
  6. Click Sign Yourself
  7. Click + and create a new signature

 

Hope this helps save someone else an hour or so of time trying these other things.  The steps above took less than two minutes.

Participant
October 21, 2025

That's the only thing thay worked for me too! Thanks!

Participant
July 2, 2024

I have the same issue still. I have updated and repaired. I am running Adobe Acrobat Pro 2020 version 20.005.30636.10636

Any help would be appreciated!

Amal.
Legend
July 3, 2024

Hi there

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html and check.

 

~Amal

Amal.
Legend
March 23, 2020

Hi Caitlyn

 

We are sorry for the trouble. As described, you are not able to change the signature and initials in Adobe Fill and Sign  as the minus sign is greyed out.

 

Would you mind sharing the version of the Adobe Acrobat / Reader DC installed? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)
Make sure you have the latest version 20.006.20042 installed. Go to Help > Check for Updates

 

Please try to repair installation (For Windows Only) Go to Help > Repair Installation

 

If it still doesn't work, please try the following steps

 

 

Let us know how it goes

 

Regards

Amal

 

 

 

 

 

Participant
March 26, 2020

I am having the exact same problem. I tried repairing a rebooting and it doesn't work. Was installed through Creative Cloud so I can't use the cleaner/reinstall tool.

Participating Frequently
March 26, 2020

That is not an issue, you can use the cc cleaner tool to uninstall acrobat:
https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then once done, install from direct link:
https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html

 

Also, you can install Reader and try using the fill and sign to see if that is working:

https://get.adobe.com/reader/