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chenghui272692737l65
Participant
November 23, 2022
Question

Missing buttons and commands

  • November 23, 2022
  • 3 replies
  • 1570 views

Hi 
Does anyone face similar issue of Adobe Acrobat desktop app missing all the buttons and as attached?

I am unable to perform any functions e.g. edit pdf, comment etc.


This topic has been closed for replies.

3 replies

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Peter D Vander Klippe
Participant
January 26, 2023

I am having this exact same issue and nothing works. I have tried updating the BIOS and the graphics drivers. Removing Acrobat and re-installing, changing which of my displays is main, changing the scaling of my displays, and many many reboots. Is there any solution for this?

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Peter D Vander Klippe
Participant
February 28, 2023

As an update to this, I was contacted by an Adobe engineer because of the crashes I was having and after looking at some files I sent them they asked me to try deleting the file “UserCache64.bin" present in "C:\Users\<username>\AppData\Local\Adobe\Acrobat\DC" and relaunching, and that worked for me. Just putting this out there in case someone else is having this issue.

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Nina Eckert260175639kd9
Participant
November 24, 2022

I have the same problem. I can only edit a PDF in the web version and not in the desktop app

    try67
    Community Expert
    try67Community Expert
    Community Expert
    November 23, 2022

    Run a Repair Installation from the Help menu.

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    chenghui272692737l65Author
    Participant
    November 24, 2022

    Thanks for your reply.
    Repair Installation from Help menu has been ran a few times but still the same issue persist with my desktop app. It works fine on web version.

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