"MISSING" DOCUMENTS IN DOCUMENT CLOUD (ADOBE ACROBAT READER)

I made a post on the Adobe Support Community yesterday about a problem with my Adobe account and/or cloud documents. I have been using Adobe Acrobat Reader for years to edit my PDFs. Suddenly yesterday several documents disappeared from the cloud. I wrote about the problem and attached screenshots. Well, I think the adobe guys didn't even bother to read my whole message and analyze the screenshots. They closed my case (ADB-29653700-H1J6) and referred me to read a couple of self-help article links. Of course I had already searched and read in the community and had not found any solution to my problem. I think this is a critical problem: how am I going to trust a cloud storage system that loses my documents? Please, dedicate even 5 minutes to this case and when answering me, do not refer me to a FAQ.

I will explain my problem again: When I go to the following path: misdocumentos/AgenciaIdea/Normativa/Ordenes only 2 documents appear, when there should be 4. Apparently the documents have disappeared. But when I do a search by file name, they do show up in the search result. When I click to open the document it opens normally and when I click to see the path where it is saved it appears correctly.

There really is an error either with my account or with the storage service.

I re-attach new more detailed screenshots
Thank you.