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adaptable_Sunbeam2696
Participant
September 2, 2026
Question

Missing font issues in Adobe Acrobat 2024 Track

  • September 2, 2026
  • 2 replies
  • 9 views

Hi

I run Adobe Acrobat 2024 Track 24.001.30383 installed using ENABLE_READER_MODE=1

When the customer tries to view PDFs from a company in Korea they get the prompt:

“A font package is required to display this document correctly. After installation, you will need to close and reopen the document to view the contents correctly.”

When clicking “Install” nothing seems to happen..

If i install the same version without “ENABLE_READER_MODE=1” the file opens successfully.

I believe the missing font is Gulim and Gulim,Bold

Since this is a farm of RDS servers I don’t want the Acrobat version and I can’t get any language pack to install manually.

I noticed that the font “ZWAdobeF Regular” is installed with the full version but that seem unrelated. 

Is there a language pack for 2024?

 

   

    2 replies

    DFWTechGuy
    Participating Frequently
    September 2, 2026

    There is an Adobe font/spelling pack for supported Acrobat versions, including Korean language support. The part you should check here is whether the 2024 Classic/2024 track has a compatible pack for build 24.001.30383.

    Since the same PDF works when ENABLE_READER_MODE=1 is removed, that seems to point more toward how Reader Mode handles the missing-font installation rather than the PDF itself. Check the Acrobat 2024 deployment package for the appropriate font pack and test installing it as part of the RDS deployment instead of relying on the in-app “Install” prompt.

    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 2, 2026

    ​Hi @adaptable_Sunbeam2696 ,

    Hope you're doing well, and thanks for the detailed writeup, and sorry for the trouble. Looking at the actual base release notes page, Acrobat 2024 doesn't appear to ship one the way older Classic releases (like Acrobat 2020) did.

    What the base release notes do document is adding language components through Control Panel > Programs and Features > Acrobat > Change > Modify > Add or remove languages: Adobe Acrobat 2024 Release, Base release

    That's an interactive GUI path, which won't help directly on an RDS farm, but it does tell us the Asian & Extended Language font component is part of the main installer's feature set rather than a separate download. For a silent, unattended deployment, that would mean scripting the modify/repair operation with the correct language feature selected at install time, rather than looking for a standalone Font Pack MSI.

    In the meantime, could you check whether Control Panel > Programs and Features > Acrobat > Change > Modify shows an "Add or remove languages" option with Korean or CJK support listed on one of your test machines (even without ENABLE_READER_MODE)?

    Knowing what's actually offered there would help confirm whether this is a language pack issue or specifically a font-only issue separate from full language support.  

    Let us know how it goes.

    ~Amal

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