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adaptable_Sunbeam2696
Participant
September 2, 2026
Question

Missing font issues in Adobe Acrobat 2024 Track

Hi

I run Adobe Acrobat 2024 Track 24.001.30383 installed using ENABLE_READER_MODE=1

When the customer tries to view PDFs from a company in Korea they get the prompt:

“A font package is required to display this document correctly. After installation, you will need to close and reopen the document to view the contents correctly.”

When clicking “Install” nothing seems to happen..

If i install the same version without “ENABLE_READER_MODE=1” the file opens successfully.

I believe the missing font is Gulim and Gulim,Bold

Since this is a farm of RDS servers I don’t want the Acrobat version and I can’t get any language pack to install manually.

I noticed that the font “ZWAdobeF Regular” is installed with the full version but that seem unrelated. 

Is there a language pack for 2024?

 

   

    4 replies

    DFWTechGuy
    Participating Frequently
    September 2, 2026

    There is an Adobe font/spelling pack for supported Acrobat versions, including Korean language support. The part you should check here is whether the 2024 Classic/2024 track has a compatible pack for build 24.001.30383.

    Since the same PDF works when ENABLE_READER_MODE=1 is removed, that seems to point more toward how Reader Mode handles the missing-font installation rather than the PDF itself. Check the Acrobat 2024 deployment package for the appropriate font pack and test installing it as part of the RDS deployment instead of relying on the in-app “Install” prompt.

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    adaptable_Sunbeam2696Author
    Participant
    September 3, 2026

    I can’t find a language pack that will install in 2024 on Adobe site 

    Do you have any ideas on how to deploy fonts?

    Filenames do not reveal anything useful.

    AcroPro.msi
    AcroPro.mst
    AlfSdPack.cab
    Core.cab
    Extras.cab
    Intermediate.cab
    Languages.cab
    Optional.cab
     

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    Amal Jaiswal
    Community Manager
    Amal JaiswalCommunity Manager
    Community Manager
    September 2, 2026

    Hello @adaptable_Sunbeam2696

    I hope you are doing well, and thanks for sharing the details. I'm sorry for the trouble this has caused.

    For Acrobat 2024, language components, including Asian & Extended Language support, are added through the main Acrobat installation. Please check the steps here: Adobe Acrobat 2024 Release, Base release

    On a single machine, go to Control Panel > Programs and Features > Acrobat > Change > Modify > Add or remove languages.

    For your RDS farm, the same language option would be selected as part of a silent install or a scripted modify operation.

    To help us guide you further, could you please check one of your test machines? Open Control Panel > Programs and Features > Acrobat > Change > Modify, and let us know if "Add or remove languages" shows Korean or other CJK languages.

    Let us know how it goes.

    Regards,
    Amal

     

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    adaptable_Sunbeam2696Author
    Participant
    September 3, 2026

    Control Panel > Programs and Features > Acrobat > Change > Modify is not available in ENABLE_READER_MODE. In “full mode” it’s possible to add languages but none other than English is selected in the installed. 

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