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Participant
July 23, 2025
Question

Missing images and background-pdfs from PDF while viewed in Adobe Acrobat and Acrobat Reader

  • July 23, 2025
  • 1 reply
  • 363 views

After a bit of research in this forum I found there are many problems regarding missing images from a PDF.

We are producing PDFs for emailings. When opening the PDF in Adobe Acrobat or Reader there are many images missing. In MS Edge everything is displayed.

Difficult to debug because:

  • "Show transparency grid" causes images to appear or disappear.
  • Different PDF viewers deliver different results (MS Edge is okay, Acrobat is not okay).
  • Opening the "Output Preview" window also changes results, even without changing any settings.
  • Furthermore, in the "Output Preview" the representation changes when you select "Simulate Black Ink," but only if you are not on the affected page.
 

For example, when you are on page 2, you change settings and nothing happens. (Showing works, but hiding back does not.) So you revert the settings. However, if you move away from the recently viewed page, e.g., to page 3, and then change the settings, you find upon returning to page 2  an empty page.

Does anybody have any ideo on how to approach this?
What would be steps I could try?
I am thankful for every idea!

Best regards,

BASti

1 reply

Meenakshi_Negi
Legend
July 23, 2025

Hi resourceful_Serenade2138,

 

Thank you for reaching out.

 

Please tell us how the PDF was created. Could you share it with us so we can have a look?

Please also share the following details:

- Acrobat version in use

- OS version on the machine

- Is it an issue only when you view PDFs on Acrobat?

 

Thanks,

Meenakshi

Participant
July 23, 2025

The PDF is somewhat confidential. I can share it with you, but not post it in this forum. Could you tell me how to share the email with you?

Meenakshi_Negi
Legend
July 25, 2025

Hi resourceful_Serenade2138,

 

You can share the file with us in a private message using the envelope icon at the top right corner of this community page.

Feel free to let us know if you need any help.

 

Thanks,

Meenakshi