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Missing PDF Toolbar in IE8

Forum|Forum|15 years ago
February 1, 2010
10 replies
60499 views

Hi.

Running Win7 with IE8 and Acrobat 9 Standard. For some reason after I installed Acrobat 9, IE8 does not load the Adobe tool bar.

In IE8 Under Tools > Manage Add-ons (Currently loaded add-ons) I can see the following:

1. Adobe PDF Link Helper
2. Adobe PDF Conversion Toolbar Helper

3. SmartSelect Class

What I do not see listed is just simply "Adobe PDF"

Anyone know how to get it back?

This is what it should look like (snap shot taken from another machine).

This topic has been closed for replies.

Correct answer

I just found that the problem is the 64 bit version of IE 8. When I switch to the 32 bit version, which is an option under "all programs," the missing toolbars are there. Sheesh. You'd think either Microsoft or Adobe would have figured this out. There are a number of forums/blogs/support conversations where this problem is discussed and no solution offered. They don't even identify the problem.

Gremar17

Participant

Confirming that the issue is related to the 32 vs 64 bit versions of IE. I can have both versions open and the 32bit version has the convert toolbar and the 64bit version does not. I am using AA X and a "repair" does not install the Adobe toolbar in the 64bit version of IE (currently using v9). I assume Adobe have not got the 64bit compatible add-on working, even if it links to the 32bit AA X tools.

It would be nice to know when Adobe will have the 64bit versions of AA up and running.

(I am also waiting for 64bit Creative Suite !!)

D

Delano1234

Participant

Bob, I am having a similar problem. Here is what I have discovered:

Down at the lower portion of the screen appears a "mini toolbar" with save, print, page up, page down, etc. icons. The last Icon on the right "Adobe" symbol brings up the expected toolbar and navigation buttons. F8 also works. This is not on every pdf I open only certain ones (i.e. not opened in a new window, etc.)

Many of the solutions above are helpful, and although good to know, do not solve the issue (at least not for me), and I presume not for you.

I would like to see if there is a way to keep the toolbar set so it appears next time a pdf is viewed in the browser. IE8, AAX, ARX

J

JRiggs_Sr

Participant

I had this same problem with Adobe x Pro, IE8, and Windows XP. I found my issue to be within IE. I went to Tools>Internet Options>Advanced(tab) and enabled "Enable third party browser extensions*". After restarting IE my Adobe toolbar was back! Hope this helps.

A

Anonymous

BZ - Did switching to the 32 bit IE bring back the Adobe toolbar for you?

T

taffybach

Participant

I didn't need to. The solution that I posted above worked for me.

A

Anonymous

Sorry - I was trying to reach the original poster!

SJB

A

Anonymous

I'm having the same problem, but I don't have Acrobat Reader installed, so that's not the issue. What makes it stranger is that

if I go to Help through Acrobat, the IE8 screen that comes up DOES have the Acrobat PDF bar and buttons and some others, and they all show up when I go to manage the tool bars. In the "ordinary" IE8 window, the Acrobat tool bar and some others are completely absent and do not appear in any list of available tool bars. What is going on? Evidently Windows 7 now has a "Shadow" feature with the power to cloud men's minds. IE, it's really there but Win 7 isn't letting us see it.

T

taffybach

Participant

Try installing the reader and then go through the steps I mentioned above. Not sure it'll help but worth a try.

taffybach

A

Anonymous

Correct answer

I just found that the problem is the 64 bit version of IE 8. When I switch to the 32 bit version, which is an option under "all programs," the missing toolbars are there. Sheesh. You'd think either Microsoft or Adobe would have figured this out. There are a number of forums/blogs/support conversations where this problem is discussed and no solution offered. They don't even identify the problem.

T

taffybach

Participant

I've just had the same problem with Adobe X.

After a little digging on forums and finding no real answer I had a lateral think and found the problem.

You need to fix this in the Adobe reader sofwtare NOT in IE8.

Open up Adobe reader.

Go to Edit - Preferences

Click on Internet

Remove the Tick from the Display in read Mode by Default box

You should now find that the toolbar is back when you open a PDF in IE8.

Hope this works for you - it did for me.

Rgds

taffybach

Sasha_G

Participant

I've got the same issue with one user.

Tried to reset IE 8 to default settings as per: http://windows.microsoft.com/en-GB/windows-vista/Reset-Internet-Explorer-8-settings

No luck with that.

I also did all updates for Adobe 9 Pro, and this didn't help either.

What I noticed is that it works fine when you login under different user account. I understand that this isn't the best solution, but you might want to re create your account and see if it'll work.

Regards,

Sasha

http://www.semargl.ca

S

SLBseeker

Participating Frequently

Having a similar problem with IE8. Have Acrobat Pro 9 too. I enabled in IE8

pdf but no toolbar shows up anywhere. Have Windows 7 too. Also, in older IE version, when I right click the mouse, convert to pdf and append to pdf were there. With IE8, nothing. I know I can convert using Acrobat Pro 9, but prefer the convenience on IE8. Have you solved the problem yet?

S

SLBseeker

Participating Frequently

Having a similar problem with IE8. Have Acrobat Pro 9 too. I enabled in IE8 pdf but no toolbar shows up anywhere. Have Windows 7 too. Also, in older IE version, when I right click the mouse, convert to pdf and append to pdf were there. With IE8, nothing. I know I can convert using Acrobat Pro 9, but prefer the convenience on IE8. Have you solved the problem yet?

Message was edited by: SLBseeker