Missing text when receiving signed agreements

Question

Since I have been using the new software I have found that prepopulated text within agreements were missing when I received the fully signed agreement - rendering the agreement void! Has anyone else found this and can you show me how I can overcome this? The software change is causing a lot of trouble for us and no longer a reliable tool

Amal. · Answer

Hi @Mark34989372s041

Hope you are doing well and thanks for reaching out.

What is the workflow/steps you are doing to open the PDF form? Are you viewing it in a web browser or on your computer saved locally?

Is this an issue with a particular PDF form or with all the PDFs? Please try with a different PDF form and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/48KLRxY

~Amal

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