Participant

Answered

Mixed size paper printing

Forum|Forum|7 years ago
September 19, 2018
7 replies
10741 views

Have MacBookAir latest version updates 10.13.6

Brother printer: HL-L5200DWT - Laser dual tray. Assured by Brother that printer is compatible with Mac and is able to print mixed size letter/legal docs. All set up with Br-Script 3 Printer Driver.

NEITHER Adobe Reader or Adobe Pro are able to get mixed size documents to print- I set up the file to print using Adobe, click the 'choose paper source by pdf page size' option and hit 'print'. I then get an 'error' message on the Brother Printer, that the 'no paper in the MP tray' and nothing happens. The Multipurpose tray is designated as a 3x5 size, so why it thinks it should print from that tray is beyond me. The other two trays are designated Legal and Letter. Multiple phone calls to Brother - no solution. They are blaming it on the Adobe application. Since Adobe has no Customer Support aside from this forum ( WHAT???! REALLY???!) this is my only option to find an answer. Anyone else with this or a similar problem and if so- did you find a solution you can share with me? Thank you.

Correct answer Kristen0D44

I found this after HOURS of uninstalling the latest Windows update, reinstalling printers, reinstalling print drivers. ONE check mark solved the problem after all that aggravation. Of course Adobe will still have to address this, as we don't know what security issues this really poses.

PDF print paper size - Adobe Support Community - 11821135

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Lissette3523559868p5

Participant

Solution That Worked for Me:

System: MacOS

Version: 14.2.1 (23C71)

Printing from: Adobe Acrobat

Printer: Brother MFC-L5800DW

Modifications: Added a second tray purchased separately

Deleted my Brother MFC-L5800DW current normal installation
Added printer by using IP address
Use the IP address from the back of the printer on the web management page
On the same screen, I selected “Generic PostScript Printer” on the drop-down named: “use”
Click “Add”
When printing, make sure “Actual Size” and “Choose paper source by PDF size” are chosen/selected
On actual physical printer settings, choose settings, tray settings, paper size, select the paper size for each tray, select “tray use”, select T1>T2>MP

These settings worked for me. I hope this helps anyone out there since I know how frustrating it can be. It took me months and 2 printers later to figure it out.

Wish you the very best!

W

Willow Notary Solutions

Participant

I am the end of my rope with this mixed page problem. Adobe is only showing one tray. My window 11 laptop and 6200 dual tray are correct. In my print preview it shows a letter page and legal page but the legal print area is letter size. Help please!!!! I stopped doing loan signings a year ago because of this problem. I am starting back up and having to manually print the page sizes separately!

T

Tariq Ahmad

Community Manager

Hi @Willow Notary Solutions,

Thanks for your question!

If your PDF contains pages of mixed sizes (e.g., Letter and Tabloid) and you’re using a printer that supports multiple trays and paper sizes, Acrobat does support printing each page on its original page size, as long as the printer is configured correctly.

I am sure you have already tried the following settings. Let's try again:

Here’s how to print mixed-size pages:

1. Go to File > Print in Acrobat.

2. In the Print dialog, make sure to:

Check “Choose paper source by PDF page size”
Uncheck “Fit” or “Shrink oversized pages” unless needed

3. Make sure your printer driver settings are set to:

Allow automatic tray selection
Enable all supported paper sizes

4. Confirm that the printer trays are loaded with the appropriate paper sizes (e.g., Tray 1: Letter, Tray 2: Tabloid).

Note: Printer support is key — if the printer driver doesn’t support automatic tray selection or mixed-size input, Acrobat can’t override that limitation.

Best regards,
Tariq | Adobe Community Team

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igor5FB720110174

Participant

I figured it out. Mac : go to printers in System preferences. Delete your printer. Tap +(add printer). At the left top corner choose IP. At address lane put up if your printer. At a protocol lane choose IPP. At the left bottom corner: USE: chose driver manually-it should be downloaded from brother web site. You have to choose brotherScript( it similar). ✔️

D

defaultnpuqdl6unbfu

Participant

This sounds easy enough... I am like most other people on here. A signing agent with a Mac... Instead of using a Brother printer I am using a Ricoh with all the same capabilities, but I'm having the same issue with printing mixed size pages from Adobe Reader.

Has this solution from @igor5FB720110174 worked for others???

RachelleSher

Known Participant

The problem is NOT the printer driver. I have spoke to many upper management at Adobe, This IS an Adobe bug and it has been going on since 2018 That I am aware of!!! I even sent the mixed size documents to Dov Isaacs from Adobe but he never offered me a solution other either. Again this is NOT a Brother or an Apple issue.

Christinagosmith

Participant

Thank you for posting your response. I am also an NSA and use a MacOS/Brother and have been printing by selecting the correct page size manually which is very inefficient. I did get a response from Adobe stating it was in the queue to be fixed, which is nice, but not a solution. I need this NOW! I even tried loading the older 2017 Adobe Version with no success on that idea. 😞

ADOBE PLEASE HURRY and fix this dilemma!

Christinagosmith

Participant

I have been having a similar problem, I have a macOS and a Brother MFC--L5800DW and it won't pull the different size papers so I have to manually insert page #'s instead of just hitting print so the printer can pull the correct size paper!!! Uggg according to a post from an Adobe associate, it is a bug and is in the queue to be fixed! That does not help me(us) with a NOW solution! I tried downloading the 2017 but that would not even allow the document to open so that idea is out....I am so exhausted with this problem! We need a Solution!!!!

D

defaultzc5znfmn76k8

Participant

Try this - it worked for me!!!

If you are having trouble printing your documents recently, and you know your Adobe settings are correct (Choose Paper Source BY PDF Page Size" and Actual Size), please follow the steps below (screenshot included for reference)

Launch Adobe
Click on Edit (from Menu Bar)
Click on Preferences
Click on Security (Enhanced)
Uncheck "Enable Protected Mode at startup (Preview)"
Click Yes on the popup
Click on OK
Close Adobe and then Re-Launch Adobe

Hopefully that will fix any issues you might have experienced.

R

Raavi5EEB

Participant

I am having similar issue, in print preview TOP and bottom are cutoff. It was working untill yesterday.

K

Kristen0D44Correct answer

Participant

I found this after HOURS of uninstalling the latest Windows update, reinstalling printers, reinstalling print drivers. ONE check mark solved the problem after all that aggravation. Of course Adobe will still have to address this, as we don't know what security issues this really poses.

PDF print paper size - Adobe Support Community - 11821135

Abambo

Community Expert

The problem is the printer driver incorrectly handling the requests from MacOS or not showing the correct information to MacOS. Acrobat handles all requests via the MacOS API. Conforming printers will work. Reader and Pro are using the same print engine. They differ in what you can do with PDF files and the options you can set for printing.
Sometimes it helps updating the printer drivers FROM the manufacturers web site. The OS does not always get the latest versions.
Adobe has customer service: Contact Customer Care . You can connect via chat and/or phone. However free products are not eligible.
You didn't specify the version of your Acrobat.

ABAMBO | Hard- and Software Engineer | Photographer

M

MavelliGAuthor

Participant

Thanks for responding. I’ve tried both Adobe Acrobat Reader DC as well Adobe Pro and both did the same thing- when I hit ‘print ‘ it pulled from the MP tray and I got the ‘error ‘ message on the printer. It’s funny you called out the printer driver because I said the same thing to the Brother support rep. The driver is supposed to tell the printer which tray to pull paper from-so why is it pulling from a tray not designated for those size papers? Even if the Adobe application tells it to pull from the MP tray, the printer driver should recognize that the size paper from that tray is incorrect and redirect to the appropriate tray. Yes? I tried calling the phone number for Adobe Support and was informed the Adobe Readers do not have any phone support, only the Community Forum. BTW- that Brother Printer driver version was released in September 2016! I asked when it was updated last- waiting for answers to that.

Addendum: The Brother Support rep just called me this AM (9/19/18) and we reviewed everything. He remoted into my computer and checked everything. Then he had me go into System Preferences/ Printers/Scanners/ and delete the Brother printer. Next: reset printer to 'Factory resets'.

We then started over- reloading the printer into my computer with the appropriate Brother Driver (Br- Script 3) -same one- resetting the printer settings-reconnecting Wifi and reassigning paper tray sizes. Then he had me use a 'test doc' that he had (instead of the one I'd been using) and VOILA! Printed like a charm-two different sizes! Don't ask me why the other 4 Brother tech support people didn't instruct me to do this.......But Problem SOLVED!

Roni1914

Participant

I am having the same problem. I am on the phone now with Brother Support, I have the identical printer you have and a Mac Pro. If possible can you please call into Brother and request the name of the Rep that walked you through the process. This is my third time calling into Brother I read your post and they are not able to walk me through. I have deleted my Brother printer, then installed my Brother printer directly from Brother Support. I have reassigned paper tray 1 and 2 with letter and legalT paper. This is vital for my business, if possible your assistance is much appreciated. I do not have an Adobe paid product just the free version. When I read your complaint I was so happy to know someone else is having this issue and was able to resolve. Thank you

Here’s how to print mixed-size pages:

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