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B
bschottmi@gmail.com
Participant
January 24, 2020
Question

Moving Acrobat XI to a new computer

  • January 24, 2020
  • 1 reply
  • 800 views

We purchased a new conputer at our church and I need to moved Abcrobat XI standard from the old one to the new one.  I believe I need to unregister on the old on and register on the new one, but I cannot find the serial number anywhere! Is there some wat I can lookup the seriel number from within the product?  Or can I move some "registration" files from the old to the new? 

I also found out that Acrobat XI is unsupported as of May 2017 so am I better off buying a new license for some version?

 

Thanks!Q

Bill Schott

This topic has been closed for replies.

1 reply

try67
Community Expert
try67Community Expert
Community Expert
January 24, 2020

You need to deactivate the application, not unregister it. This can be done via the Help menu.

The serial number should be available in your Adobe account, if you registered the product.

And yes, Acrobat XI is outdated and becoming more and more incompatible with the current operating systems (on Windows, on Mac it's already completely incompatible), so getting a new license is probably a good idea.

    B
    bschottmi@gmail.comAuthor
    Participant
    January 24, 2020
    Thanks - Yes, deactivate, not de-register.
    Unfortunately I cannot find where we registered it in an Adobe account so I
    think we'll be buying a new license.

    --
    Bill Schott
    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    January 25, 2020

    When you log into Adobe (https://www.adobe.com/) as you have for this forum, you should see a Manage your account link (https://account.adobe.com/). From there you can click Plans, then My products. That shows what you have registered.

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