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Joshua29013282kv1j
Participant
June 20, 2023
Question

Moving user from Adobe standard to pro

  • June 20, 2023
  • 2 replies
  • 1293 views

Hello, 

 

This morning I moved a user in our admin portal from adobe standard to adobe pro. In the past, all that was needed was a logout and back in for the CC to apply the updated license to unlock the features. However, it's still opening as standard. 

 

Is there a wait time, or will we need to uninstall and reinstall to apply the license? 

This topic has been closed for replies.

2 replies

AkanchhaS8194121
AkanchhaS8194121
Legend
July 1, 2023

Hi @Joshua29013282kv1j 

 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Once done, the user will be able to access the Acrobat Pro feature.

 

Thanks,

Akanchha

mariahweyne
mariahweyne
Inspiring
June 21, 2023

You need to unistall standard and install Pro.

How to download and install Acrobat DC subscription on your computer (adobe.com)

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