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Participant
Jan 13, 2025 7:51 PM UTC
Question

Multiple Issues on Adobe [Acrobat] Pro (Federal Account)

Hello, I recently downloaded Adobe Pro (64-bit) through my position, which is federal. This requires several "hoops" to jump through to download and install the application.

 

After finally getting approval and getting Pro downloaded and installed, I am running into a couple issues.

 

The first of which is Error 105: "The document could not be saved. There was a problem reading this document."

 

The second of which is "the document could not be signed." I checked the document Properties and Security and signing is allowed. 

 

Both of these issues are preventing me from being able to do my job effectively and in a timely manner, so any assistance in fixing these issues would be greatly appreciated!

 

 

 

[Acrobat added to subject by moderator. Adobe is a company that makes many applications. This application is Acrobat Pro.]

 

 

2 replies

AnandSri
Legend
Jan 30, 2025 6:10 PM UTC

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

 

If your computer is IT managed, then please ask the team to download and install the latest version of Acrobat 24.005.2039x Planned update, Jan 23, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check. For more information, see this: https://adobe.ly/3CvXw8U.

 

You can also these community discussion and try the suggestions marked as correct and let us know how it goes: https://adobe.ly/4hEbYdJ

https://adobe.ly/42BV7nM

 

I hope this helps.

Thanks,

Anand Sri.

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jane-e
Community Expert
Community Expert
Jan 13, 2025 8:16 PM UTC

@Serene_person5621 

 

I've moved your post from Using the Community to the Acrobat forum.

 

Jane

 

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