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Shan5CAF
Participant
September 3, 2020
Answered

Multiple signature problem

  • September 3, 2020
  • 1 reply
  • 2296 views

I have a form which is to be completed by a worker then sent to supervisor to be signed.  Signatures are required from 3 separate roles (worker, supervisor, manager), however despite setting the property for each field to do 'nothing happens when signed' in the 'signed' tab, the subsequent signature block 'common properties' under 'general' tab marks the subsequent fields as 'read only'.  This prevents the supervisor and manager from signing the document.  Please see attached. We don't use cloud, instead distribute the completed form via email attachment for signoff.  Can anyone help me pleeeease?   

Correct answer Meenakshi Negi

Hi Shan5CAF,

I was just curious if you found another solution for your problem?  I am having the same issue with a form that we use at our organization and by the sounds of it we are in the same situation as yourself.

Would love to know if you found a workaround.


Hi CynthiaH2793,

 

Thank you for reaching out.

 

For such types of forms that need to be signed by multiple signers, you may try the Acrobat Sign Web form or the Workflow feature. Both will help you to attain the required way of sending and collecting signatures. Also, the signer/ recipient does not need an Adobe account to access the form or to sign it. 

 

Please refer to the information in the following help document to know more about both features.

Web form: https://adobe.ly/3RcbPmC 

Workflow: https://adobe.ly/43Xoxx8 

 

Let us know if you have any questions.

 

Thanks,

Meenakshi

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 3, 2020

Hi Shan,

 

We are sorry for the trouble. As described the form needs to be signed by three different users and you are not using the cloud and distributing the completed form via email attachment for signing.

 

Once the PDF is signed it gets locked for further editing and becomes read only and  we can not make any changes to it.

For getting the multiple signatures on the PDF file we need to send the document using Adobe Sign (Cloud based service) and enter the email of all the three users so that the document could be signed by all of them.

For more information please look at the help page https://helpx.adobe.com/in/acrobat/using/send-for-signature.html#Continuous

 

Hope this information will help

 

Regards

Amal

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Shan5CAFAuthor
Participant
September 3, 2020

Thanks so much for your reply Amal.

The document is a controlled form for business wide use i.e. users are many numbers of staff in 3 role levels who work across numerous regions of the business.  Staff source a controlled version of the form from a sharepoint document library in fillable PDF format.  It is not practical for specific email addresses to be set up in the signature fields within the form.  All staff use Adobe Reader.  Only quality management staff (i.e. myself) have Adobe Pro. 

Is there another solution?

C
CynthiaH2793
Participant
March 7, 2025

Hi Shan5CAF,

I was just curious if you found another solution for your problem?  I am having the same issue with a form that we use at our organization and by the sounds of it we are in the same situation as yourself.

Would love to know if you found a workaround.

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