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Participant
August 23, 2023
Question

My Acrobat is freezing and locking screen

  • August 23, 2023
  • 1 reply
  • 325 views

When opening acrobat this locks on my screen and I cannot open back or use acrobat.

 

Very frustrated with this

 

 

This topic has been closed for replies.

1 reply

AkanchhaS8194121
Legend
September 1, 2023

Hi @charles31852025hmg5 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot.

If the application starts to freeze this way on launch, please try these steps:

1- The issue appeared to the users who don't have Acrobat as their default app.

Set your Acrobat to the default viewer of .pdf file if it's not. 

2- If this doesn't help, then for testing, try switching back to the classic view from Menu>Disable New Acrobat>Restart

Once done, click on View>Enable new Acrobat and see if the issue reappears.

 

Thanks,

Akanchha