My Acrobat is freezing and locking screen

Question

When opening acrobat this locks on my screen and I cannot open back or use acrobat. Very frustrated with this

AkanchhaS8194121 · Answer

Sorry to hear about the trouble caused, and thanks for sharing the screenshot.

If the application starts to freeze this way on launch, please try these steps:

1- The issue appeared to the users who don't have Acrobat as their default app.

Set your Acrobat to the default viewer of .pdf file if it's not.

2- If this doesn't help, then for testing, try switching back to the classic view from Menu>Disable New Acrobat>Restart

Once done, click on View>Enable new Acrobat and see if the issue reappears.

Thanks,

Akanchha

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