My adobe Acrobat DC Pro installation using 55.9GB of disk space?

Forum|Forum|6 years ago
March 19, 2019
3 replies
28950 views

Hello all,

I came across this while checking my programs installed. I have been having issues opening some PDF files from a Cloud service (BOX.com), after double-clicking the file Adobe Acrobat would open (the program) but it will not show the file I just opened. Now checking the installation is it using up 55GB of HDD space. any ideas or solutions of this, it is very abnormal for a simple adobe installation. How do I clear up this amount of space without uninstalling.

Please let me know any reasons and solutions.

Thank You all,

Correct answer Dov Isaacs

Windows doesn't display the correct information there.

On behalf of Adobe …

I can confirm that the space usage reported by Microsoft for applications in its Program and Features control panel is quite inaccurate. In reality, a full installation of Acrobat Pro DC including all executables, work areas, fonts, etc. adds up to less than 3GB in total! (Microsoft is aware of the problem and it doesn't just affect Adobe applications!)

- Dov

C

Cent Alexander

Participant

Mine shows 113GB in size. Holy Cow!

T

TomH834

Participant

I found the real answer. The auto-updater keeps a copy of all of the past version installers. Windows knows Acrobat created them so it treats them as part of the application's disk usage.

I went into C:\ProgramData\Adobe\ARM\Acrobat_20.012.20048 (you might have a different path for that last bit) and found 20GB of useless old installers. Thought I'd post a real answer on here in case anybody else is looking for how they can free up disk space. Hopefully the Acrobat team add some code to their auto updater that deletes ancient installers because there is no reason to keep so many.

S

Stefen2105

Participant

Finally managed to clean 12GB out of the 28,8 that my adobe was using by deleting the old installers thanks to @TomH834 's post. Any idea how to clean up the rest still far fro the 3 GB that adobe was supposed to be using. @Dov Isaacs sorry but your answers were completely misleading

P

peter31648896tc5o

Participant

Thank You TomH834. With Acrobat DC, I found 24 iterations of these files in C:\ProgramData\Adobe\ARM\. AcrobatDCx64Manifest3.msi, AcroRdrDCx64Upd2300320215.msi & AcroRdrDCx64Upd2300320215.msp. Some may have "incr" just before the file extension, with only the number changing.
I wonder if I can simply delete those files?
It is interesting that there were so many deniers (including the former Adobe Principal Scientist) defending Adobe when it is obvious, they are the one generating the garbage in everyone’s PC.
Perhaps the real issue is the developers just arent listening! I am sure that those with Pro versions are experiencing a lot more of the same issue. Looking at the iterations, it appears that there is a new one every 3-4 weeks, whenever adobe puts out an update. So, in the final analysis, ADOBE. get your act together and fix this problem.

And Mr. former Adobe Principal Scientist, since ADOBE is not listening to thier customer, perhaps rather than defend thier bad programming, if you still have contacts where you used to work, you can put a bug in thier ear, rather than them putting a bug in our computers. Thank you.