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jamesv18009779
Participant
October 17, 2017
Answered

my adobe acrobat pro DC keeps asking me to "activate" and then asks my serial number, but I bought it online and do not have a serial number to enter?

  • October 17, 2017
  • 2 replies
  • 4341 views

Have signed in under my name/account that says I have pro pdf pack anual, but still wants me to "activate"? Does anyone know how to rectify this annoying problem?

Many thanks

This topic has been closed for replies.
Correct answer AnandSri

Hi Jamesv,

As per the description above, you are getting an activation and enter the serial number in Acrobat Pro DC, Is that correct?

As Bernd Alheit mentioned already in the previous post that the Adobe PDFPack does not include the Acrobat Pro DC, and if you try to use the services of Adobe PDF pack, it will ask you to subscribe or enter a serial key for activation.

If you want to use the services of Adobe PDFPack, then you can install the free desktop version of Adobe Reader and can use the services of Adobe PDFpack. To download the Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Sign in with your Adobe ID and password in Reader.

*** Note: Make sure you sign out from Acrobat Pro DC  and uninstall it before installing Reader.

Hope this helps.

Regards,

Anand Sri.

2 replies

AnandSri
AnandSriCorrect answer
Legend
October 18, 2017

Hi Jamesv,

As per the description above, you are getting an activation and enter the serial number in Acrobat Pro DC, Is that correct?

As Bernd Alheit mentioned already in the previous post that the Adobe PDFPack does not include the Acrobat Pro DC, and if you try to use the services of Adobe PDF pack, it will ask you to subscribe or enter a serial key for activation.

If you want to use the services of Adobe PDFPack, then you can install the free desktop version of Adobe Reader and can use the services of Adobe PDFpack. To download the Reader: Adobe - Adobe Acrobat Reader DC Distribution  Link: https://get.adobe.com/reader/enterprise/

Sign in with your Adobe ID and password in Reader.

*** Note: Make sure you sign out from Acrobat Pro DC  and uninstall it before installing Reader.

Hope this helps.

Regards,

Anand Sri.

Bernd Alheit
Community Expert
Community Expert
October 18, 2017

Adobe Acrobat is not part of the PDF Pack subscription.