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clairet34414823
Participant
November 17, 2017
Answered

My adobe will not combine files even though I signed up and paid for this service?

  • November 17, 2017
  • 1 reply
  • 1652 views

When I click Tools and the Combine Files Section/ "Start Now" it takes me to a subscription page. I've already signed up and paid for this service so why isn't it activated on my document pages?

This topic has been closed for replies.
Correct answer kglad

these are user-to-user forums.  i'm not an adobe employee.

i'm an adobe user (with a lot of adobe expertise and, at least, some level of expertise).  if you want me to continue to try to help you, let me know.

if you want to try adobe support, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 18, 2017

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

C
clairet34414823Author
Participant
November 19, 2017

This is only somewhat helpful.....I reinstalled the product but it asking

me to either sign in as a Free Trial or pay again. I already paid $69.99

through your website on 10/23/17.  I'm not paying any more money to you.

$70.00 is already to much AND I can't even use the product.

Please fix this problem TODAY. I've already lost enough time on this issue

and i have deadlines that have come and gone.

Thank you.

Best Regards,

Claire

Claire E. Tamburro, ASID, LEED AP, ID + C

Principal

[these are public forums - don't post personal info, kglad]

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 19, 2017

these are user-to-user forums.  i'm not an adobe employee.

i'm an adobe user (with a lot of adobe expertise and, at least, some level of expertise).  if you want me to continue to try to help you, let me know.

if you want to try adobe support, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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