My app is totally frozen and says: Something went wrong

Question

I can't close the app down or update it or anything it only says this:

"Please wait while we work to resolve the issue, then try again. If the issue is not resolved, please contact customer service."

But nothing happens.

Please help me:)

AnandSri · Accepted Answer

Hello @jens_9381

I hope you're doing well. We apologize for the delayed response and the trouble. I am following up to see if you are still experiencing the issue.

Please try to force shut down the machine, then launch Acrobat, check for the latest build from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

You can use the Acrobat Cleaner tool to uninstall the current installation, restart your computer, and then reinstall Acrobat.

Let us know how it goes.

Thanks,

Anand Sri.

AnandSri · Answer

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please restart your computer and launch the app. If the issue persists, use the Acrobat Cleaner tool to uninstall the current installation, restart your computer, and then reinstall Acrobat.

For more details, refer to this article and try the suggestions:
🔗 Failed to connect to DDE server

Troubleshoot Adobe Acrobat crashes

Let us know how it goes.

Thanks,

Anand Sri.

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