Skip to main content
Participant
August 26, 2017
Question

My computer was just reformatted and I re-downloaded Acrobat 11 Pro

  • August 26, 2017
  • 1 reply
  • 362 views

My computer was just reformatted and I re-downloaded Acrobat 11 Pro.  Its telling me that my serial number is invalid.  How would my serial number become invalidated?

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
August 26, 2017

it may have been invalidated by adobe or you may be using a valid adobe serial number (6 groups of 4 numbers) but you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

http://adobedealreg.force.com/PartnerSearch?lang=en