my ink is transparent when i use fill and sign option to fill out documents?

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Hi, I don't know why every time I try to fill out any documents using fill and sign tool the words are transparents not in black color, I removed the app and reinstalled but the problem still exist.

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Nabil358610799795

Participant

I have the same problem, what is the solution ?

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Souvik Sadhu

Legend

Hi @Mazin_Belal8869,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Would you mind updating the app to the latest version (2024.005.20414) and let us know if the issue is fixed?

If not, please share the below details for further investigation:

1. The OS and its details;

2. A screen recording video of the entire event;

3. A sample file where you experience the issue to test in-house.

-Souvik

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Nabil358610799795

Participant

I have the same problem, my OS is latest version of MacOs as of april 2025. This is VERY frustrating.

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Souvik Sadhu

Legend

Hi @Nabil358610799795,

Hope you are doing well. Sorry for the experience with using Fill & Sign and the delayed response.

Would you mind sharing the information as asked above for better understanding and further investigation?

Look forward to hearing from you.

Regards,
Souvik.

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