My key no longer works (Acrobat XI Pro)

Hi,

I bought Adobe Acrobat XI Pro on May 2014, I have a Key which works until few days.

Now, I can't use anymore Adobe (I can't combine PDF or save in reduced size, or some..).

It asks me to buy Acrobat DC or to licence it, with my key.

But when I enter my key (the one of XI Pro), it doesn't works.

I don't want to buy another Adobe, I already have one !

Thanking you for your help.

Carole

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Correct answer Tanusree

Hi,

If you are getting the error "The serial number you entered has been revoked. This product cannot be licensed."

Please contact our support and get your license number checked https://helpx.adobe.com/contact.html

Community Manager

Hi,

Follow the links mentioned below for solution.

Let us know if that helps!

Participant

This doesn't help me, sorry.

When I enter my key, the error message is :

"The serial number you entered has been revoked. This product cannot be licensed."

FYI, I use Windows 7 in Parallels for iMac.

Correct answer

Community Manager

Hi,

If you are getting the error "The serial number you entered has been revoked. This product cannot be licensed."

Please contact our support and get your license number checked https://helpx.adobe.com/contact.html

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